Customer Service
How to Deliver Award-Winning Customer Service
Delivering amazing customer service really sets your business apart. And the companies that deliver the absolute best customer service are always remembered by their customers. SquareMouth, a company that provides travel insurance reviews and comparisons, recently won the Gold Stevie Award for Customer Service Department of the Year—for the fourth time! So what is it…
Read This Article
It’s National Small Business Week!
April 30 to May 6 is National Small Business Week 2017 in the United States, as the Small Business Administration hosts events all over the country to celebrate and encourage small business owners and entrepreneurship. All week long, we will be sharing special new articles on the ADP Blog to celebrate National Small Business Week,…
Read This Article
Adapting to Changing Buying Habits
There’s only one constant in the world: change. Technology change. Popular trends change. And your customers’ buying habits change, too. So the question is, are you adapting to those changing buying habits? If not, you could be in big trouble. Retailers in particular have long been concerned with changing buying habits as customers shift from…
Read This Article
Anticipating Customer Needs
What’s even better than taking care of customer’s needs with great customer service? Having customer service that anticipates your customer’s needs and takes care of them before they even think to ask! On the old tv show M*A*S*H, Radar O’Reilly was the ultimate assistant for Colonel Potter, anticipating his needs so thoroughly that he would…
Read This Article
GSB TV: Demonstrating Customer Appreciation
Have you ever put effort into something only to feel unappreciated? If you don’t treat your customers right, they could very well feel the same way. In fact, 68% of customers will leave a company when they feel unappreciated. In this session of the GSB TV Customer Service Show, Ricardo Jimenez and Rachel Baker talk…
Read This Article
Helping Customers Self-Confirm Their Buying Decision
Good sales skills can get you some business to start off with. But how do you get people to return and buy from you over and over. That requires mastering what happens after the buying experience, and is largely centered around having amazing customer service that lives up to all the promises and expectations that…
Read This Article
The Real Meaning of a Customer-Centric Business
You hear a lot about the importance of making sure your business is customer-centric. But what does that really mean? I actually prefer the term customer-focused, but either way, the key idea is that all decisions are made with the customer and his or her best interests in mind. And that means all decisions, large…
Read This Article
Customer Loyalty Tips from Amazon
April is Customer Loyalty Month. What is your company doing to create—and earn—loyalty from your customers? To improve your own customer loyalty initiatives, get some tips from a company that really knows how to create customer loyalty: Amazon.com. In this video, learn 5 specific ways that Amazon builds loyalty in its customer base, including: When…
Read This Article
GSB TV: Quick Tips for Better Customer Service
This week on the GSB TV Customer Service Show, Rachel Baker and Ricardo Jimenez look at four important parts of a great customer service strategy. Everyone has had good and bad experiences in customer service—whether as the customer service representative or simply as the customer. How that experience goes can make or break the relationship…
Read This Article
How to Handle Customers Who Aren’t Worth Doing Business With
One of the most quoted untruths in business is this: “The customer is always right.” However, when the customer is not right, there is still a right way to handle the situation. This is my take: The customer is NOT always right! But, they are always the customer. So if they are wrong, let them…
Read This Article