Friday 5

Friday_Five_2015

Friday 5 for November 15th, 2019

What is Your Standard for Yourself? By Shep Hyken What standard do you set for yourself when you’re serving a customer? Your standard for yourself should be even higher than the standard the customer has for you. Holding yourself to… Watch video Planning for the End of 2019, and the Coming of 2020 By ADP…

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Friday_Five_2015

Friday 5 for November 8th, 2019

How Do You Stand Out? By Shep Hyken What makes a business stand out from its competitors? What makes YOU stand out from your competitors? So many businesses have little that differentiates them from another alternative… Watch video The Value of Generational Diversity By ADP How diverse is your team? One of the aspects of…

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Friday 5 for November 1st, 2019

From Sole Proprietor to LLC: Here’s How to Make the Transition By Deborah Sweeney One aspect of entrepreneurship that is not often discussed is that the legal entity formed for a business at its offset does not need to be its formation forever. Entrepreneurs have the option to change… Read article Keep Growing and Stay…

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Friday 5 for October 25th, 2019

The Heart of Customer Service is Respect By Shep Hyken Excellence comes out of respect, which is at the heart of customer service. It starts with internal service; treating the employees with the same respect and attitude as you would want the customer treated… Read article Small Business Mythbusters: Working Interviews By ADP Working interviews…

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Friday 5 for October 18th 2019

Communicating Technology Changes By ADP Implementing new technology in your business can be a great benefit, but it also requires a lot of communication to ensure your entire team is on the same page. That includes… Read article Customer-Focused Musts By Shep Hyken The best customer service doesn’t just deliver on the things that a…

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Friday_Five_2015

Friday 5 for October 11th, 2019

Should You Outsource Recruiting? By ADP Do you handle all your recruitment yourself? Looking for the best talent is an important task, but also a time-consuming and potentially expensive one. Many companies are finding that… Read article Get Out of the Customer-Free Zone! By Shep Hyken Are you feeling disconnected from your customers? Maybe you,…

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Friday_Five_2015

Friday 5 for October 4th, 2019

How Employees Can Learn to Love Mondays By Deborah Sweeney It throws the entire team for a loop when an employee’s wellbeing is off in the workplace. All of a sudden, everyone has a “case of the Mondays” on Monday morning and productivity is down… Read article Policies for Boosting Mobile Security By ADP When your employees…

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Friday_Five_2015

Friday 5 for September 20th, 2019

Making the Tough Decisions By Shep Hyken Every business has to make tough decisions. Unfortunately, none of us get to just make easy calls all day; the reality is that we have to face difficult challenges head on. Choosing to do nothing… Watch video Don’t Forget the Plan By Fran Tarkenton In my businesses, I…

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Friday 5 for September 13th, 2019

You’re Wrong! By Shep Hyken Even if the customer is wrong (it happens!), you can still treat them the right way, with dignity and respect. When you run into a situation like this, choose your words carefully. Avoid phrases like… Read article How to Build a Team By Fran Tarkenton An organization includes a whole…

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Friday_Five_2015

Friday 5 for September 6th, 2019

Ready to Be a Registered Agent? Ask Yourself These 3 Questions By Deborah Sweeney Most states require that small businesses designate a registered agent in their state of formation. Registered agents (also referred to as an RA) act as the state’s means to communicate with… Read article The Power of Recurring Revenue By Fran Tarkenton…

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