Friday 5 for December 14th, 2018

Who is the Most Effective Salesperson? By Fran Tarkenton In my life, I’ve often been called a great salesman. I’ve put myself in position to sell all kinds of things: technology, insurance, education—you name it, I’ve sold it! But here’s the secret to… Read article Find the New End to the Customer Experience By Shep […]

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Friday 5 for December 7th, 2018

How Can Customers Find Your Business? By Deborah Sweeney Businesses need to be ready to meet customers and their needs right now. Customers will be looking to see what influencers have to say, but they will also be looking at the business itself… Read article How the Best Companies Serve Their Customers By Shep Hyken […]

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Friday 5 for November 30th, 2018

GoSmallBiz Podcast: Presidential Principles Featuring: Anton Gunn On this episode of the GoSmallBiz Podcast, we’re joined by Anton Gunn, Founder of 937 Strategy Group. Anton has some powerful insights on what we can learn about leadership by observing… Listen now Give Customers What They Need By Shep Hyken Good customer service isn’t always just about […]

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Friday 5 for November 16th, 2018

Convenience Leads to Disruption By Shep Hyken After you meet the fundamentals of quality, price, and service, what can you do to stand out from your competition? The next level is convenience; the easier you are to do business with… Watch video Are You Hiring Diverse Talent? By ADP A diverse team of talented people […]

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Friday 5 for November 9th, 2018

Don’t Lose Sight of Your Customers By Shep Hyken One of my favorite restaurants was famous for having its maître d’ walk backwards up the stairs while conducting guests to their tables. For a long time, I assumed it was a fancy ritual, one of those things… Watch video Keep Your Employees by Making Work […]

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Friday 5 for November 2nd, 2018

Amazon Storefronts: What Entrepreneurs Should Know About the Platform By Deborah Sweeney One visit to the Amazon Storefronts homepage and shoppers can “discover products from innovators, artisans, entrepreneurs, and more.” This platform is dedicated solely to listing and selling products from… Read article What Do Your Customers Complain About Most? By Shep Hyken Is there […]

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Friday 5 for October 26th, 2018

GoSmallBiz Podcast Episode 3: Do It Anyway, with Doug Grady By GoSmallBiz On this episode of the GoSmallBiz Podcast, we’re joined by Doug Grady—entrepreneur, speaker, and coach who has been studying and teaching the pathways to personal potential for over 20 years. Doug is… Listen now Top 5 Email Etiquette Do’s and Don’ts in the […]

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Friday 5 for October 19th, 2018

Book Review: The Convenience Revolution, by Shep Hyken By Edwin Bevens Convenience, and minimizing resistance (friction), is the subject of Shep Hyken’s newest book, The Convenience Revolution. People love convenience. If you’re ever wondering what’s going to… Read article Take Smarter Risks By ADP If you don’t ever take any risks, you won’t get anywhere. But […]

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Friday 5 for October 12th, 2018

Do Your Employees Get the Rock Star Treatment? By Shep Hyken I love the idea of treating your employees like rock stars, creating more engaged employees who will never want to leave your company. Watch this week’s video for more on the employee rock star treatment… Watch video Have You Implemented Sexual Harassment Policies? By […]

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Friday 5 for October 5th, 2018

Do You Ask the One Thing Question? By Shep Hyken I’m a big believer in the “One Thing Question.” When you’re surveying customers, I love to ask the follow-up question, “Is there one thing you can think of that would make doing business with us better?”… Read article Do You Believe These Myths About Ancillary […]

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