Put the Customer Before the Sale By Shep Hyken When your primary focus is just on making a sale, you might get it, or you might not. But if your primary focus is on helping the customer, you’d be amazed how often the sale comes… Watch video Tracking Diversity, Equity, & Inclusion Efforts By ADP…

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Control the Controllable By Fran Tarkenton At fifteen, during my junior year, we had a tackling drill in which I separated my shoulder. Instead of standing down, however, I was determined to develop my instincts. My injury gave me an urgent need… Read article Is Your Business Ready to Become a Certified B Corp? Ask These…

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How to Manage Your Remote Workforce By ADP Is your business one of the many that sent workers home to work remotely during the Covid-19 pandemic? Remote work was already a growing trend, and now that so many workers have… Read article Friction Harms the Customer Experience By Shep Hyken I’m a big believer in…

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Resolve Problems the Right Way By Shep Hyken Problems can and will happen in any business. Resolving the problem—and resolving it in the right way—can help to get customers to come back. Don’t compound the frustrations… Watch video Don’t Forget About Mental Health By ADP When you think about health and wellness initiatives for your…

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Wondering what headlines you should be paying attention to in the small business world? We’ve got you covered! The most important news, trends, and insights are focusing on the impending return to the office, preparing for expected growth, and more. Employee benefits in the post-vaccine world are changing (Washington Post) Cash, Comps, and Time Off:…

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What to Do on Get to Know Your Customer Day By Shep Hyken We’re quickly approaching a pretty important date for customer service: the quarterly “Get to Know Your Customer” Day! This time around it’s on April 15. So what should you be doing… Watch video Keeping in Compliance with Your Workforce By ADP One…

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Have You Adopted the ER Strategy? By Shep Hyken The ER strategy is a great way to improve your business’s processes and customer experience. No, I’m not talking about the Emergency Room, so don’t worry! It’s like this. Do you… Watch video Dealing with Covid Burnout By ADP As the Covid-19 pandemic has now stretched…

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Everything You Need to Know About the Latest Round of the PPP By GoSmallBiz The revived PPP permits certain eligible borrowers who previously received a PPP loan to apply for a second draw PPP loan with the same general loan terms as their first draw PPP loan. However… Read article Are Your Systems Creating Problems? By Shep…

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Customer Service Is More Than Just an Encore! By Shep Hyken As you think about your relationship with a customer, when does the customer experience start? A common mistake some people make is to think of customer service as really only beginning… Watch video Keep Your Employee Data Safe By ADP In the course of…

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Leading with a Confidence Mindset By Deborah Sweeney Leading with a confidence mindset matters now more than ever. How can leaders cultivate confidence and keep that belief in themselves going no matter what? Up until the last… Read article 3 Traits for Problem Solving By Shep Hyken I think that anyone whose job includes dealing…

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