Friday_Five_2015

Great Customer Service Ingredient List By Shep Hyken Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix… Watch video I-9 for Remote Workers By ADP The Covid-19 pandemic has accelerated the already-existing…

Read More
Friday_Five_2015

Who Wins When Women are in Leadership? Everyone! By Deborah Sweeney Much as changing company cultures offers something for every member of the team, employing women or promoting them into leadership roles is not a one and done process. Giving women… Read article Going from Customer Service Amateur to Professional By Shep Hyken One of…

Read More
Friday_Five_2015

2020 Ballot Initiatives Results By ADP During election season, the race for the presidency gets the most attention, followed by other federal and state officials. But small businesses can also be dramatically affected by state ballot initiatives… Read article Customer Service is Not a Cost Center By Shep Hyken There’s often a temptation to think…

Read More
Friday_Five_2015

Are You Getting Candidate Feedback? By ADP One of the best sources of information about your hiring process is from job candidates. This is true whether you ultimately decide to hire the person or not! Candidate feedback surveys… Read article Surprise and Delight By Shep Hyken Many businesses try to do a little something special…

Read More
Friday_Five_2015

How Introverts Can Succeed as Entrepreneurs By Deborah Sweeney What kinds of adjectives come to mind when you think of the word entrepreneur? You may be imagining someone that is ambitious, hardworking, enthusiastic, and gregarious in nature… Read article Customers? Clients? Guests? Oh My! By Shep Hyken The words we use matter. What words are…

Read More
Friday_Five_2015

Are You A/B Testing Your Hiring Practices? By ADP Are you getting the most out of your recruiting and hiring activities? It can sometimes be tricky to identify what is working and what isn’t. That’s why it can be valuable to use A/B Testing in… Read article Being Grateful in the Valleys By Shep Hyken…

Read More
Friday_Five_2015

PPP Loan Forgiveness Guidelines By ADP Did your business take out a loan as part of the Paycheck Protection Program (PPP) earlier this year? Are you eligible to obtain loan forgiveness? The U.S. Treasury Department and the… Read article What is “Professional”? By Shep Hyken How do you define the difference between a professional and…

Read More
Friday_Five_2015

How Are You Celebrating National Customer Service Week? By Shep Hyken The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s… Watch video Stay in Compliance with FLSA Requirements By…

Read More
Friday_Five_2015

The Easiest Customer Service Tip: Be Nice! By Shep Hyken It costs you nothing to be nice, and yet doing just that can lead to substantial benefits for your business! Even something small—a compliment, a show of respect, a polite gesture—can make… Watch video Answers to Common Questions About Face Masks in the Workplace By…

Read More
Friday_Five_2015

What Should Startups Do Before Transitioning to a 100% Remote Workforce? By Deborah Sweeney Remote work, prior to the pandemic, was mostly confined to conversation. Some businesses had begun implementing remote work practices and found great success stories emerge from it. However…  Read article What’s in the Way of a Great Customer Experience? By Shep…

Read More