Friday_Five_2015

The Upside of Boring By Shep Hyken The same thing happening over and over again…does that sound boring to you? Maybe it’s boring, but when it comes to the customer experience, boring can be good! If you are able to deliver… Watch video The Science of Motivation By ADP Were you aware of the historical…

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Friday_Five_2015

Fight for Your Customers By Shep Hyken No one likes it when they have to fight with a company to get the experience they were expecting. Going in circles trying to get a problem solved is miserable. To build a customer-centric… Watch video Benefits Administration in a Pandemic By ADP The ongoing Covid-19 pandemic has…

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Friday_Five_2015

Don’t Miss the Chance to WOW! By Shep Hyken The key to providing a great customer experience is to be a little better than average, all the time, in every way. But every so often, a chance to provide one of those famous “WOW” moments… Watch video Communicating During Benefits Season By ADP With many…

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Friday_Five_2015

Leave a Review! By Shep Hyken When you’re preparing to make a purchase, what’s one of the first things you do? For many people, the answer is to look at reviews online. And the same is true for your customers, who want to know… Watch video Legislation and Regulation Updates By ADP Business owners are…

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Friday_Five_2015

How an Athletic Mindset Leads to Entrepreneurial Success By Deborah Sweeney In this difficult time, I find there are many athletic aspects of entrepreneurship. These aspects impact our performance. They keep us going despite the many obstacles ahead and uncertainty… Read article Preparing for 2020 Year End Reporting By ADP So many things have already…

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Friday_Five_2015

Calculating Customer Retention Rates By Shep Hyken It’s important to get a customer…but it’s also important for your business to keep the customers you get, so that they continue doing business with you and coming back again and again! So do you know… Watch video Using Tech in Hiring and Recruiting By ADP Technology is…

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Friday_Five_2015

Hidden Subscription Models By Shep Hyken One of the great benefits of the subscription model for a business is that you have predictable revenue, coming every month from your customers. You have to prove to those customers that you… Watch video Myths About Workers’ Compensation Insurance By ADP How much do you know about workers’…

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Friday_Five_2015

Covid-19 and Employee Relocation By GoSmallBiz Employee relocation is an important factor for businesses looking to hire and manage talented employees. But as with so many other things, Covid-19 has caused significant disruption… Read article Creating an Amazing Experience By Shep Hyken Have you ever had a truly amazing experience as a customer? One where…

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Friday_Five_2015

Why Your Business Needs to Conduct a Competitive Analysis By Taylor Hughes Whenever a business owner is uncertain of a next step in any aspect of their business, especially when times of hardship are being experienced across the country, it is important to understand… Read article Rules vs. “Rules” By Shep Hyken In any business,…

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Friday_Five_2015

How Small Businesses Can Show Employees They’re Valued During COVID-19 By Deborah Sweeney Giving your cell phone number to your employees may be a small gesture. However, it goes a long way in showing how much you value your team and their hard work. As employees continue to work… Read article Adapting Your Employee Benefits…

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