Friday 5 for October 19th, 2018

Book Review: The Convenience Revolution, by Shep Hyken By Edwin Bevens Convenience, and minimizing resistance (friction), is the subject of Shep Hyken’s newest book, The Convenience Revolution. People love convenience. If you’re ever wondering what’s going to… Read article Take Smarter Risks By ADP If you don’t ever take any risks, you won’t get anywhere. But […]

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Friday 5 for October 12th, 2018

Do Your Employees Get the Rock Star Treatment? By Shep Hyken I love the idea of treating your employees like rock stars, creating more engaged employees who will never want to leave your company. Watch this week’s video for more on the employee rock star treatment… Watch video Have You Implemented Sexual Harassment Policies? By […]

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Friday 5 for October 5th, 2018

Do You Ask the One Thing Question? By Shep Hyken I’m a big believer in the “One Thing Question.” When you’re surveying customers, I love to ask the follow-up question, “Is there one thing you can think of that would make doing business with us better?”… Read article Do You Believe These Myths About Ancillary […]

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Friday 5 for September 28th, 2018

Do I Need to File for a Foreign Qualification? By Deborah Sweeney It’s not uncommon for entrepreneurs to conduct business operations across state lines. However, what many may not realize is that you can’t just get up and doing business in another state. You may be… Read article What’s Your “Snow Plow Moment”? By Shep […]

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Friday 5 for September 21st, 2018

GoSmallBiz Podcast Episode 2: Gen Y Employees and Customers By GoSmallBiz                    Listen as Will Adams talks with Whitney Wrona about her research into Generation Y in the workforce, and how you can understand, engage with, and attract Millennial employees and customers… Listen now “Don’t Blame Me, I Just Work Here!” By Shep Hyken Have you […]

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Friday 5 for September 14th, 2018

Which 5 Cities Are Best for Small Businesses? By Deborah Sweeney This August, Fios by Verizon released a study on the 10 best cities for entrepreneurs to start a small business. The data gathered by the company examined factors from nearly 300 cities across the country including… Read article 6 Tips to Get Customers to Come […]

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Friday 5 for September 7th, 2018

Subscribe to the GoSmallBiz.com Podcast! By GoSmallBiz The GoSmallBiz.com Podcast is here to help you start, run, and grow your business. Each episode features interviews with bestselling authors, prominent speakers, and experienced business owners… Subscribe now The More You Give, the More You Get? By Shep Hyken You’ve likely heard the saying, “The more you […]

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Friday 5 for August 31st, 2018

Podcast Episode 1: Create a Memorable Customer Experience By GoSmallBiz In this episode, our interviews focus on how to create amazing and memorable customer experiences that will increase loyalty, retention, ROI, and acquisition. Shep Hyken and John Ruhlin discuss… Listen to episode Is Your Work Culture “Like a Family”? By ADP You’ll often hear people […]

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Friday 5 for August 24th, 2018

What Entrepreneurs Need to Know About Becoming Amazon Sellers By Deborah Sweeney This July, Amazon revealed in its Small Business Impact Report that more than one million small and medium-sized businesses based out of the United States are selling through Amazon. The report also disclosed… Read article Blend the Digital and Human Customer Experience By Shep […]

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Friday 5 for August 17th, 2018

3 Ways to Build a Consistent Customer Experience By Shep Hyken The old saying goes that the three secrets to success in real estate are location, location, and location. But I have to say, the three secrets of customer service success are similar: consistency, consistency, and consistency… Watch video How Hiring Apps Can Save You […]

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