Friday_Five_2015

Friday 5 for August 23rd, 2019

Are You Trying to Be a Hero, or a Leader? By Fran Tarkenton A leader who doesn’t listen and has to make every decision alone is too busy trying to be a hero to ever actually win the game. It takes a team who know, trust, and listen to one another… Read article Small Business…

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Are You Trying to Be a Hero, or a Leader?

I don’t think anyone can do it on their own. It’s why I talk so much about team. But it’s not just a question of doing everything yourself. To most people, that much is obvious. There are only so many hours in a day, and we are still only able to be physically present in…

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How Long Does It Take to File for a DBA?

That old cliché about time being money has a magical way of creeping into so many of these types of posts, doesn’t it? Even if you don’t judge every minute of your life by the amount of money you could be making, you still probably want to know how long it will take to file…

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Good Customer Service Handoffs Create a Positive Experience

Have you ever gotten the handoff? Everyone has at some point. You know, when you are talking to a customer service representative and he or she transfers you to someone else to resolve your issue. It can happen on the phone or in person. Sometimes they say, “It’s not my department.” (I hate that one!)…

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Small Business Mythbusters: How to Motivate Employees

Myth 1: Money is the only effective way to motivate employees to improve performance. Raises and bonuses certainly are ways businesses can motivate employees to work harder and better. But, cash isn’t the only way to encourage workers to improve their performance. Some studies have shown it is not even the best way. Helping employees…

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Working_With_Volunteers

Consultant’s Corner: Working with Volunteers

Question: I own a small pet store and want to begin working with volunteers and a local non-profit to hold weekly pet adoptions. How should I do this to protect myself and my business? It is unusual for individuals to volunteer their services to for-profit businesses. It is more common for nonprofit organizations to utilize…

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Friday_Five_2015

Friday 5 for August 16th, 2019

How to Push Through Doubt When Starting a Business By Deborah Sweeney The reality is that there are so many entrepreneurs out there fighting the good fight to pursue their passions and change the world for the better. It’s critical that entrepreneurs… Read article The Biggest Sources of Friction in the Customer Experience By Shep…

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Emphasize Your Health and Safety Programs

August 12-18 is OSHA Safe and Sound Week 2019, an annual reminder of the importance of health and safety programs. Two key areas to focus on are your employees’ well-being and reporting injuries and claims. An organization that values safety will improve employee morale and engagement, and help your team feel supported and valued. Learn…

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The Biggest Sources of Friction in the Customer Experience

People hate friction in the customer experience. Anything that gets in their way and causes frustration is a problem to solve. Some of the biggest sources of friction in businesses today include making customers wait, forcing customers to repeat their problem to multiple people, inconsistent information, and more. Once you’ve identified the key friction points…

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Do You Know What You’re Failing At?

Before you can own your failure, you first have to know what you’re failing at. True knowledge is a start, not an end. It is a question, not an answer. When Walmart’s Sam Walton or Home Depot’s Bernie Marcus sought meaningful and productive knowledge, they did not attend a seminar, assemble a committee, convene a…

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