4 Steps to Resolving Workplace Conflict

If you are an employer for long enough, the time will come when you have to handle some interpersonal conflict. Not everyone will be able to get along all the time, and if a bad situation is allowed to persist without any intervention, it can have some serious side effects in your business. So what […]

read more

Are You Guilty of These Convenience Infractions?

In my latest book, The Convenience Revolution, I focus on why and how companies should eliminate friction. But what are the things that cause friction in your business, introducing frustration and confusion to the customer experience? In this week’s video, I look at 10 of the most common ways companies create friction for their customers, […]

read more

Consultant’s Corner: Serving on a Corporate Board

Q: How does a person go about getting considered to serve on a corporate board, or as an advisor to other corporate boards? The approach, qualifications, and other considerations for getting a board of directors, or advisory committee, seat vary somewhat based on the type of corporation—nonprofit, privately-owned, or publicly owned. Having contacts and relationships […]

read more

Friday 5 for January 18th, 2019

Even Better Than a Positive Review By Shep Hyken A customer testimonial is powerful. And now in our age of social media and review sites, customers are sharing more of their experiences—both positive and negative—than ever before. But while getting… Watch video Strategies for Solving Employee Absenteeism By ADP Employee absenteeism can become an expensive […]

read more

Let Your Customers Expand Your Business

Adapted from One More Customer by Fran Tarkenton and Scott Miller Businesses often get funding in order to expand. The great Sam Walton certainly did that, but he didn’t do it until he had proven his business model and proven he could get a lot more people to come back more often to buy more. Many others […]

read more

Strategies for Solving Employee Absenteeism

Employee absenteeism can become an expensive problem—thousands of dollars per worker over the course of a year! Employee engagement strategies are a great approach to limit this risk, while enjoying many other valuable advantages, too. Tactics like regular employee recognition, increased transparency, and flexible work schedules can help boost your team’s morale, productivity, and overall […]

read more

Even Better Than a Positive Review

A customer testimonial is powerful. And now in our age of social media and review sites, customers are sharing more of their experiences—both positive and negative—than ever before. But while getting a customer to leave a positive review or say something nice on Twitter is good, you can do even better. Find ways to get […]

read more

Consultant’s Corner: Hiring Your First Employee

Question: I’m growing and am thinking about hiring my first employee. What should I do? When growing a business, entrepreneurs typically reach a point in the process where they must consider the prospect of adding staff. There are several important things to consider when hiring employees, which include: labor laws, compensation structure, fringe benefit programs, […]

read more

Friday 5 for January 11th, 2019

GoSmallBiz Podcast Episode 5: Uncomfortable Entrepreneurship Featuring: Bonneau Ansley On Episode 5 of the GoSmallBiz Podcast, we’re joined by Bonneau Ansley, Founder & CEO of Ansley Atlanta Real Estate, as he shares some of the entrepreneurial journey that has taken him to the top… Listen now Fundamentals of Customer Loyalty By Shep Hyken Every company […]

read more