Friday_Five_2015

Friday 5 for July 12th, 2019

The Power of Small Business Team Players By Deborah Sweeney                                       One of my favorite parts of watching any sporting event, from the Olympics to my son’s high school soccer games, is seeing how everyone comes together as team players. I’m a big believer… Read article How to Deliver Bad News By Shep Hyken Bad new…

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What to Know Before You Implement Biometrics

Businesses using biometrics is no longer just for the movies. As many as 40 percent of businesses say they plan to use some form of biometric technology, whether for security, cost reduction, or any other reason. These technologies can range from scanning fingerprints to facial geometry, and businesses are using this data for everything from…

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The Power of Small Business Team Players

This weekend, the United States women’s soccer team defeated the Netherlands and won the Women’s World Cup final. This is the fourth time the U.S. women’s soccer team has won the World Cup, the first team to reach three consecutive finals. One of my favorite parts of watching any sporting event, from the Olympics to…

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Belief and Action Equals Passion

I believe that if you’re going to do something, you have to really commit to it. Whatever you do, give it the best of yourself, not just “enough.” A big part of that commitment is having great passion for whatever it is you’re doing. If you look around at the people giving business advice, you’ll…

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How to Deliver Bad News

Bad new is an unavoidable part of life. It’s going to happen. Your business is going to have to deliver bad news to a customer at some point. Maybe you’re increasing prices, or a particular service or product is going away. So how do you deliver that bad news? If you take the right steps,…

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Consultants_Corner_Filing_A_Patent

Consultant’s Corner: Filing a Patent

Question: I’d like to file a patent. How do I perform a patent search and complete the process of filing a patent? Patent Basics A patent for a product or business process invention is the grant of a property right to the inventor. Patent protection prevents others from using a product or business process invention…

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Friday_Five_2015

Friday 5 for June 28th, 2019

Are the Right People in Your Culture? By Fran Tarkenton What kind of culture do you want to have in your workplace? Your culture will depend in large part on the people who are part of your business. During my time in the NFL, I saw this first… Read article Always Go the Extra Inch…

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How Big is the Market?

One of the key questions that any investor or lender is going to ask you is how big your market is. Market size is an important factor in the long-term success of a business. The main issue at stake is how many potential customers are out there who might be interested in buying your product or service.…

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Are the Right People in Your Culture?

What kind of culture do you want to have in your workplace? Your culture will depend in large part on the people who are part of your business. During my time in the NFL, I saw this first hand. On game day in our locker room, if we had 39 All Pros and one total…

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Above_And_Beyond_Customer_Service_Shep_Hyken

Always Go the Extra Inch in Customer Service

Have you ever experienced lazy customer service? It’s one thing when someone makes an over-the-top extravagant request that can’t be met, but what about when it’s something small that takes little or no extra effort? Sure, it’s not a requirement, but one of the best ways to show appreciation to a customer is to give…

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