Friday 5 for March 22nd, 2019

A Promise to Your Customers By Shep Hyken What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs… Watch video Finding Your Confidence By Fran Tarkenton We might like to […]

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Enlist Vendors for Marketing Help

As a small business owner, you’re always looking for an edge. When it comes to marketing, you look for efficiency and effectiveness—whatever will bring you the highest return on investment. There’s one area where many businesses don’t think to look, though: vendors. Getting marketing help from your vendors can dramatically help your business and bring […]

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Watch Out for Wage Discrimination

Federal and state laws in the United States are designed to prevent gender wage discrimination. But studies find that a substantial wage gap still exists: 18.1%, according to Forbes. These gaps don’t come into being all at once; they tend to build up over time. So to keep your business one that offers fair, equal […]

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A Promise to Your Customers

What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs his practice. On his website, he has a section labeled “My Personal Promise to You,” addressed to his patients. It’s […]

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Finding Your Confidence

We might like to believe otherwise, but the reality is that things don’t always go smoothly. Whether you’re just starting out, or have been in business for decades, no matter how successful you are or what you do, there are surprises waiting around the corner, obstacles for you to overcome, and problems to solve. So […]

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Consultant’s Corner: How Much Does It Cost to Replace an Employee?

Q. How do I calculate the cost of replacing an employee? Employee turnover is the attrition of employees through voluntary or involuntary terminations. Employee turnover results in costs (internal and outside services) to the employer, including those for employee separation/departure, lost productivity, recruiting and hiring replacement employees, orientation and training of new employees, etc. While […]

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Friday 5 for March 15th, 2019

Beyond Women’s History Month: Keeping the Conversation Going for Women Entrepreneurs By Deborah Sweeney March is Women’s History Month, a celebration of great women who made courageous strides forward and paved the way for the next generation. I can’t wait to read more about inspiring female entrepreneurs… Read article Are You Taking Advantage of the […]

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Are You Taking Advantage of the Gig Economy?

A recent study found that 57 million Americans are part of the gig economy, taking on work arrangements like freelancing, contract work, and other agile options. And that trend includes all levels of workers, from the top to the bottom! But while a huge part of the labor force is moving that way, companies in […]

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The Two Sides of Customer Service Training

Understanding what it means to deliver great customer service and being the type of person who can deliver it are two very different things. Anyone can read about strategies or participate in customer service training, but it still takes a certain type of personality to consistently deliver good service, day in and day out, to pleasant customers as […]

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Encourage Dissent!

Diverse thinking is one of the things I value the most. I want to hear all kinds of different ideas from all different sources. I don’t want other people to just echo back what I said, I want people to challenge me. And I don’t want everybody around me to think the exact same way. […]

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