Are you wondering what you and your business should be doing during these unprecedented times? The coronavirus epidemic has impacted millions of small businesses, and the situation is changing rapidly, with new information, employer guidelines, and legislation. To help you navigate the uncertainty, we’ve created a COVID-19 Small Business Resource Center, which contains articles on…

Read More
Friday_Five_2015

Paycheck Protection Program Goes into Overtime By Taylor Hughes On Saturday July 4, 2020, the President signed the “PPP Extension Act” into law. On Monday, July 6, the SBA’s Paycheck Protection Program resumed accepting loan applications. If you have not yet… Read article Lasting Changes from Coronavirus Responses By ADP Businesses across the country have…

Read More

Wondering what’s the latest in the small business world? We’ve got you covered, with the top news stories about small business this past week! Check out these links for news, trends, features, and advice that are all about and for small businesses like yours Retail Workers Are Being Pulled into the Latest Culture War: Getting…

Read More

Q: When is the new deadline for PPP loan applications? On Saturday July 4, 2020, the President signed the “PPP Extension Act” into law. On Monday, July 6, the SBA’s Paycheck Protection Program resumed accepting loan applications. As the program’s initial deadline of June 30 approached, many small business owners wondered if there would be…

Read More

Businesses across the country have been adapting in real time to the Covid-19 pandemic, implementing new sales and marketing practices, changing product and service delivery methods, and following new human resources protocols. Many of these changes, particularly in the HR space, are likely to be lasting changes, not just temporary adaptations. And in fact, many…

Read More

The time to focus on customer satisfaction isn’t just immediately before and after the sale. Instead, it should be something you’re working on all the time, especially if you have a subscription model for your business. What are you doing to provide a little extra peace of mind for your customers? It can be as…

Read More

As a business and its workload grows, hiring assistance is necessary to make sure the daily operations are run smoothly. Hiring a team of workers poses its own challenge, as there are many laws that need to be considered, differing from state to state. In addition, ensuring all legal documents are in order when hiring…

Read More
Friday_Five_2015

Update Your GoSmallBiz Mobile App We’ve made some recent updates to the GoSmallBiz mobile app, available on the App Store and Google Play. If you do not have automatic updates turned on, please update your app to ensure the best possible experience! The Balance of Building Trust By ADP A culture of trust in your…

Read More

There are some customers that just want to be heard. We all know the type—they aren’t so much upset with your company as they just want your company to hear them out. In fact, these types of customers are typically easier to handle than customers who are truly upset at your company. You can tell the…

Read More

Mind the gap! In fact, there are a lot of “gaps” you should be concerned about in your business. The one I want to talk about today is the expectation gap—the gap between the experience your customer is expecting, based on their past experience with both you and other companies they love, and what they…

Read More

A culture of trust in your business is the foundation for high employee engagement, which drives success. But how do you build that trust? A challenge for leaders is to walk the line by building the personal relationships that lead to trust, while at the same time maintaining appropriate professional boundaries. Use employee feedback to…

Read More