Are you wondering what you and your business should be doing during these unprecedented times? The coronavirus epidemic has impacted millions of small businesses, and the situation is changing rapidly, with new information, employer guidelines, and legislation. To help you navigate the uncertainty, we’ve created a COVID-19 Small Business Resource Center, which contains articles on…

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Great Customer Service Ingredient List By Shep Hyken Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix… Watch video I-9 for Remote Workers By ADP The Covid-19 pandemic has accelerated the already-existing…

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Whether you lay out detailed instructions for the daily duties of your employees or you prefer to take a more free-rein approach to management, it’s extremely important that your employees develop the right habits. Here are a few steps to follow that promote maximum efficiency within an organization through habitual processes. Identify Necessary Procedures Start…

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That old cliché about time being money has a magical way of creeping into so many of these types of posts, doesn’t it? Even if you don’t judge every minute of your life by the amount of money you could be making, you still probably want to know how long it will take to file…

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We’ve entered the busy holiday season in the final month of the year, and businesses have all kinds of questions they need answers to, including increased online shopping utilization, how to deal with potential burnout, and even upcoming Covid-19 vaccines. Read all that and more in this week’s top headlines for small businesses! Employers start…

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The Covid-19 pandemic has accelerated the already-existing trend toward remote work, as millions of workers have taken to working away from the office. While technology has helped keep productivity up, employers still have some important responsibilities. Form I-9 is a critical example, with certain sections requiring physical presence. Learn how to complete this form with…

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Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix might be a little different from one organization to the next, there are some common ingredients that you have to get right if…

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Who Wins When Women are in Leadership? Everyone! By Deborah Sweeney Much as changing company cultures offers something for every member of the team, employing women or promoting them into leadership roles is not a one and done process. Giving women… Read article Going from Customer Service Amateur to Professional By Shep Hyken One of…

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As the United States goes through the third wave of the Covid-19 pandemic, small businesses are reacting to the changing situation, having learned from the earlier waves. This wave could impact business during the holiday season, and is impacting everything from benefit plans to employee demographics. Learn more in some of our top headlines for…

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One of the big differences between an amateur and a professional is taking the extra step. I love to play hockey, and I’ve noticed that many players will take a shot but then fail to follow through on a possible rebound. A professional follows through every time. I see the same thing in customer service.…

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You may have heard the term “ally” or “allyship” used in reference to social issues. But what does it mean to be an ally, and what role can allyship play in your business? At ADP, we’ve been focusing on the issue of allyship, and sponsoring events that encourage allies and create a more caring culture.…

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