Are you wondering what you and your business should be doing during these unprecedented times? The coronavirus epidemic has impacted millions of small businesses, and the situation is changing rapidly, with new information, employer guidelines, and legislation. To help you navigate the uncertainty, we’ve created a COVID-19 Small Business Resource Center, which contains articles on…

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More and more states are passing laws on pay transparency that affect employers. You’ll need to evaluate your practices to find out whether you’re in compliance with these new requirements. And pay transparency is more than just a legal requirement, it can also be the right thing to do to lead to fairer compensation for…

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When you hear stories about spectacular customer service, it’s easy to fall into the trap of thinking that you have to come up with something BIG to deliver a great experience. But really, you just need to focus on small changes, at each step in the customer journey. Each one may not seem like much…

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Empowered Employees Create Great Experiences By Shep Hyken Have you empowered your team to create a great experience for your customers? One thing I’ve pointed out frequently is that your customers aren’t just comparing you to your direct competitors… Watch video February Eye on Washington By ADP Keeping up with relevant payroll and other regulations…

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We might like to believe otherwise, but the reality is that things don’t always go smoothly. Whether you’re just starting out, or have been in business for decades, no matter how successful you are or what you do, there are surprises waiting around the corner, obstacles for you to overcome, and problems to solve. So…

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If you recently decided that now is the perfect time to start the business of your dreams, you should be in the midst of making those dreams come true as you read this! To help get you started, here are five tips every new entrepreneur should keep in mind as they tackle their first year…

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We’re right in the middle of the latest round of PPP loans for small businesses, and one of the biggest stories of the week is a change to the program aimed straight at smaller businesses. Read about these updates, plus other news on the upcoming tax season, strategies for running your business in 2021, and…

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Keeping up with relevant payroll and other regulations at the federal, state, and local levels is one of the most important tasks for any business. Have their been any updates recently that you need to know about? Our team has found important regulatory and legislative changes on important topics like leave, payroll, and time and…

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Have you empowered your team to create a great experience for your customers? One thing I’ve pointed out frequently is that your customers aren’t just comparing you to your direct competitors; they’re also comparing your customer experience with every other company they do business with. And there are some companies that have set an incredibly…

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Great Customer Service on Main Street By Shep Hyken The way to create an excellent customer experience isn’t just to compare yourself to your direct competitors, but to the companies that provide the best service to your customers, no matter… Watch video Key Factors to Clear Communication By ADP In challenging times for business, communication…

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Many trends have accelerated in the past year, as small businesses have adapted to challenging times, and many of those adaptations seem likely to stick even when we return to a more normal environment. In this week’s top headlines, we’ve found some of the key trends to pay attention to, as well as other news…

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