Friday 5 for August 17th, 2018

3 Ways to Build a Consistent Customer Experience By Shep Hyken The old saying goes that the three secrets to success in real estate are location, location, and location. But I have to say, the three secrets of customer service success are similar: consistency, consistency, and consistency… Watch video How Hiring Apps Can Save You […]

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Friday 5 for August 10th, 2018

5 Ways to Become a Disruptor By Shep Hyken When you think about companies that are “disruptive,” you probably think of huge companies that have disrupted entire industries, like Uber, Walmart, and Amazon. But you don’t have to be a big company… Watch video The Independent Contractor Checklist By Rick Gossett Whether a worker is […]

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Friday 5 for August 3rd, 2018

3 Mindset Secrets to Achieving Small Business Success By Deborah Sweeney Some of the best-kept secrets to success all have to do with your mindset. Rather than leave it up to making the right moves or connections, here’s how you can shift your mental state right now to… Read article Concern, Influence, and Control By […]

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Friday 5 for July 27th, 2018

Do You Treat All Customers Equally? By Shep Hyken Do we treat all customers equally? Or are some customers treated, well, a little more equally? I see businesses all the time that provide better service to customers who come by more often or… Watch video How to Deal with Anger in Business By Will Adams No matter […]

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Friday 5 for July 20th, 2018

Don’t Disown Your Failures By Fran Tarkenton In my experience, on the field, in the huddle, in the locker room, in the marketplace, in the venture capital meeting, and even at the cocktail party, almost no one is willing to talk about failure, its pain, its benefits… Read article Understand the Why Behind the What […]

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Friday 5 for July 13th, 2018

3 Leadership Lessons ‘Treps Can Learn from Watching the World Cup By Deborah Sweeney So many leadership lessons can be found in watching a single football (or soccer, as we know it in the United States) match in the FIFA World Cup. If you’re an entrepreneur who hasn’t made… Read article Are Your Customers at […]

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Friday 5 for July 6th, 2018

When You Have Something Nice to Say, Say It! By Will Adams Compliments positively impact the people who receive them, as well as the people who give them. When we take the focus off of our own lives, our responsibilities, wants, needs, and desires… Read article Your Employee Experience Will Impact Your Customer Experience By […]

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Friday 5 for June 29th, 2018

7 Signs That You Have an Ego Problem By Will Adams On its face, having an ego isn’t necessarily a bad thing. But an unchecked ego can overpower and devour a leader’s humility and his or her willingness to learn, to be challenged, and to trust others… Read article What Does “I’m Sorry” Really Mean? […]

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Friday 5 for June 22nd, 2018

Book Review: Co-Create, by David Nour By Fran Tarkenton You have to disrupt yourself, or else someone else is going to disrupt your business for you. That’s a consistent theme that David Nour, growth strategist and author of the best-seller… Read article Inspiring Yourself to Action By Will Adams In my nearly 20-year professional career, […]

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Friday 5 for June 15th, 2018

You’re Not “Too Busy” By Will Adams Many people wear their “busyness” as a badge of honor. To be busy is to be important, in-demand, needed, relevant. But here’s the truth: no one is ever “too busy.” We just have a lot of choices to make about… Read article Kidpreneurs: Protect Your Lemonade Stand with […]

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