What to Do on Get to Know Your Customer Day By Shep Hyken We’re quickly approaching a pretty important date for customer service: the quarterly “Get to Know Your Customer” Day! This time around it’s on April 15. So what should you be doing… Watch video Keeping in Compliance with Your Workforce By ADP One…

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A C corp is subject to what is known as double taxation. It pays corporate taxes on its own net income, and then that money can be taxed again, generally as dividends, under personal tax rates. This differs from sole proprietorships or general partnerships, pass-through entities that only pay personal tax rates. Pass-through entities are…

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Want to keep up with the most important and most interesting news for small business owners this week? Look no further! We’ve got a collection of news, trends, and insights to help you navigate wherever your business is. Here are the new government efforts to help small businesses (USA Today) Retailers may want to upgrade…

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Have You Adopted the ER Strategy? By Shep Hyken The ER strategy is a great way to improve your business’s processes and customer experience. No, I’m not talking about the Emergency Room, so don’t worry! It’s like this. Do you… Watch video Dealing with Covid Burnout By ADP As the Covid-19 pandemic has now stretched…

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More than a year into the Covid-19 pandemic, we have a better picture now of what the world of work might look like when it ends. With changes to office design, work patterns, structure, and more, there are a wide range of possibilities for entrepreneurs to consider. The hybrid office is here to stay. The…

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Everything You Need to Know About the Latest Round of the PPP By GoSmallBiz The revived PPP permits certain eligible borrowers who previously received a PPP loan to apply for a second draw PPP loan with the same general loan terms as their first draw PPP loan. However… Read article Are Your Systems Creating Problems? By Shep…

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What do you need to know for your business today? We’ve found some of the most important news, trends, and insights for small business owners, including tax credits and deadlines, borrowing options, and more! What You Need to Know About the Employee Retention Credit and Your Taxes (Inc.) IRS Delays U.S. Tax Deadline to May…

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Background The Paycheck Protection Program (PPP), part of the $2 trillion Coronavirus Aid, Relief, and Economic Security (CARES) Act enacted into law in March 2020, was designed to assist eligible business concerns with fewer than 500 employees that have suffered Coronavirus (COVID-19)-related disruptions. The basic purpose of the PPP was to encourage small businesses to keep…

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Customer Service Is More Than Just an Encore! By Shep Hyken As you think about your relationship with a customer, when does the customer experience start? A common mistake some people make is to think of customer service as really only beginning… Watch video Keep Your Employee Data Safe By ADP In the course of…

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What do you need to know about in the news that could impact your small business? This week we’ve pulled some news, trends, and insights on a wide range of topics, including health care, decision making, business finances, and more! 11 Lessons for Entrepreneurs From Jeff Bezos’s Tremendous Success (Inc.) Escape the “Shecession” and Start…

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