Friday_Five_2015

Great Customer Service Ingredient List By Shep Hyken Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix… Watch video I-9 for Remote Workers By ADP The Covid-19 pandemic has accelerated the already-existing…

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We’ve entered the busy holiday season in the final month of the year, and businesses have all kinds of questions they need answers to, including increased online shopping utilization, how to deal with potential burnout, and even upcoming Covid-19 vaccines. Read all that and more in this week’s top headlines for small businesses! Employers start…

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Friday_Five_2015

Who Wins When Women are in Leadership? Everyone! By Deborah Sweeney Much as changing company cultures offers something for every member of the team, employing women or promoting them into leadership roles is not a one and done process. Giving women… Read article Going from Customer Service Amateur to Professional By Shep Hyken One of…

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As the United States goes through the third wave of the Covid-19 pandemic, small businesses are reacting to the changing situation, having learned from the earlier waves. This wave could impact business during the holiday season, and is impacting everything from benefit plans to employee demographics. Learn more in some of our top headlines for…

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Friday_Five_2015

2020 Ballot Initiatives Results By ADP During election season, the race for the presidency gets the most attention, followed by other federal and state officials. But small businesses can also be dramatically affected by state ballot initiatives… Read article Customer Service is Not a Cost Center By Shep Hyken There’s often a temptation to think…

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Small business owners have had to be incredibly resilient getting through a very difficult year. Going through this crisis has given many the confidence that they’ll be able to handle whatever comes at them next. Learn about ways business owners have kept their optimism and found creative solutions, plus other top headlines this week. Why…

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Friday_Five_2015

Are You Getting Candidate Feedback? By ADP One of the best sources of information about your hiring process is from job candidates. This is true whether you ultimately decide to hire the person or not! Candidate feedback surveys… Read article Surprise and Delight By Shep Hyken Many businesses try to do a little something special…

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Most of the biggest headlines in the news this week are about the election, but there’s plenty going on for small business, too! Don’t miss our collection of some of the top news, trends, and insights, including trends in the retail and restaurant industries, funding insights, and news from key social networks. The Future of…

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Friday_Five_2015

How Introverts Can Succeed as Entrepreneurs By Deborah Sweeney What kinds of adjectives come to mind when you think of the word entrepreneur? You may be imagining someone that is ambitious, hardworking, enthusiastic, and gregarious in nature… Read article Customers? Clients? Guests? Oh My! By Shep Hyken The words we use matter. What words are…

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As we head toward the final months of the year, more of us are looking forward not only to the end of 2020, but also what we can do in the new year in our businesses. What new strategies can we adopt to reach more customers? How can we implement new ideas and even start…

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