Episode 3: Do It Anyway, with Doug Grady

On this episode of the GoSmallBiz Podcast, we’re joined by Doug Grady—entrepreneur, speaker, and coach who has been studying and teaching the pathways to personal potential for over 20 years. Doug is the author of The Ripple Effect, and his companies, writings, trainings, and music are designed with one purpose: to help people reach their […]

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Episode 2: Gen Y Employees and Customers

In today’s episode, Will Adams of GoSmallBiz chats with author and learning and innovation expert Whitney Wrona about her research into Generation Y—also known as Millennials—in the workforce. Whitney shares what she’s learned about how business owners can be better prepared to understand, engage with and attract “Millennial” employees and customers. You can learn find […]

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Episode 1: Create a Memorable Customer Experience

In this episode, our interviews focus on how to create amazing and memorable customer experiences that will increase loyalty, retention, ROI, and acquisition. First, Shep Hyken talks about how to create an amazing customer service mindset in your business, and then John Ruhlin talks about his secrets to giving gifts to clients and prospects that […]

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