Friday_Five_2015

Making a Difference in the Small Things By Shep Hyken When you hear stories about spectacular customer service, it’s easy to fall into the trap of thinking that you have to come up with something BIG to deliver a great experience. But really, you just need… Watch video Prioritizing Pay Transparency By ADP More and…

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Friday_Five_2015

Empowered Employees Create Great Experiences By Shep Hyken Have you empowered your team to create a great experience for your customers? One thing I’ve pointed out frequently is that your customers aren’t just comparing you to your direct competitors… Watch video February Eye on Washington By ADP Keeping up with relevant payroll and other regulations…

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Friday_Five_2015

Great Customer Service on Main Street By Shep Hyken The way to create an excellent customer experience isn’t just to compare yourself to your direct competitors, but to the companies that provide the best service to your customers, no matter… Watch video Key Factors to Clear Communication By ADP In challenging times for business, communication…

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Friday_Five_2015

The Benefits of Hiring Boomerang Employees By Deborah Sweeney Traditionally, the idea of returning to a former job has not always been looked upon kindly. It was considered taboo for employers to rehire former employees for many years. The mentality… Read article Do You Share Reviews with Your Team? By Shep Hyken We talked last week about…

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Friday_Five_2015

Stories Sell By Shep Hyken When customers are looking at different products or services and trying to make a decision, a compelling story can be the critical factor that sets one option above the others. As… Watch video Keys to Real Employee Engagement By ADP Employee engagement needs to be more than just a buzzword.…

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Friday_Five_2015

Building Customer Loyalty in a Touchless Economy By Shep Hyken Every business should be thinking about how to get customers to come back. Building customer loyalty is the surest road to a successful business. But actually getting there is a long process, with… Watch video Covid-19 Compliance for 2021 By ADP Over the past year,…

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Friday_Five_2015

Heroes of Customer Service By Shep Hyken Some people in customer service are real heroes. They give to others, and do for others, because that’s who they are, and they do it with no expectation of return. They take the extra time… Watch video Communicating in the New Normal By ADP Our “new normal” has…

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Friday_Five_2015

Predictions for 2021 in Business By Shep Hyken What do you see in the future for your business? Now that we’ve finally made it to 2021, I wanted to share some predictions for what trends I’m expecting to see in this year. Of course… Watch video Do You Have These Forms on Hand? By ADP…

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Friday_Five_2015

Starting Your Entrepreneurial Journey? Follow This Checklist By Deborah Sweeney Do you plan to start a small business in the new year? If so, congratulations—and welcome to the world of entrepreneurship! Launching a startup means checking off a variety of boxes that determine… Read article Have a Realistically Optimistic New Year! By Shep Hyken I’m…

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Friday_Five_2015

The Changing Workforce in 2021 By ADP Over the past 12 months, there have been dramatic changes in the labor market, as the Covid-19 pandemic brought an end to a long period of job growth, among other dramatic effects… Read article Go Beyond Baseline Thinking By Shep Hyken When you’re looking at ways to improve…

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