Friday_Five_2015

Building Customer Loyalty in a Touchless Economy By Shep Hyken Every business should be thinking about how to get customers to come back. Building customer loyalty is the surest road to a successful business. But actually getting there is a long process, with… Watch video Covid-19 Compliance for 2021 By ADP Over the past year,…

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Friday_Five_2015

Heroes of Customer Service By Shep Hyken Some people in customer service are real heroes. They give to others, and do for others, because that’s who they are, and they do it with no expectation of return. They take the extra time… Watch video Communicating in the New Normal By ADP Our “new normal” has…

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Friday_Five_2015

Predictions for 2021 in Business By Shep Hyken What do you see in the future for your business? Now that we’ve finally made it to 2021, I wanted to share some predictions for what trends I’m expecting to see in this year. Of course… Watch video Do You Have These Forms on Hand? By ADP…

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Friday_Five_2015

Starting Your Entrepreneurial Journey? Follow This Checklist By Deborah Sweeney Do you plan to start a small business in the new year? If so, congratulations—and welcome to the world of entrepreneurship! Launching a startup means checking off a variety of boxes that determine… Read article Have a Realistically Optimistic New Year! By Shep Hyken I’m…

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Friday_Five_2015

The Changing Workforce in 2021 By ADP Over the past 12 months, there have been dramatic changes in the labor market, as the Covid-19 pandemic brought an end to a long period of job growth, among other dramatic effects… Read article Go Beyond Baseline Thinking By Shep Hyken When you’re looking at ways to improve…

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Friday_Five_2015

What’s Your Service Ritual? By Shep Hyken We all develop processes for various things in our business. Customer service is no exception. You may have a process for the customer experience, or maybe now is the perfect time to develop… Watch video 2021 Compliance Trends By ADP It’s hard work keeping your business in compliance…

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Friday_Five_2015

Great Customer Service Ingredient List By Shep Hyken Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix… Watch video I-9 for Remote Workers By ADP The Covid-19 pandemic has accelerated the already-existing…

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Friday_Five_2015

Who Wins When Women are in Leadership? Everyone! By Deborah Sweeney Much as changing company cultures offers something for every member of the team, employing women or promoting them into leadership roles is not a one and done process. Giving women… Read article Going from Customer Service Amateur to Professional By Shep Hyken One of…

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Friday_Five_2015

2020 Ballot Initiatives Results By ADP During election season, the race for the presidency gets the most attention, followed by other federal and state officials. But small businesses can also be dramatically affected by state ballot initiatives… Read article Customer Service is Not a Cost Center By Shep Hyken There’s often a temptation to think…

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Friday_Five_2015

Are You Getting Candidate Feedback? By ADP One of the best sources of information about your hiring process is from job candidates. This is true whether you ultimately decide to hire the person or not! Candidate feedback surveys… Read article Surprise and Delight By Shep Hyken Many businesses try to do a little something special…

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