Friday 5

GoSmallBiz Joins Mastercard, ADP, and Other Business Leaders in Launchpad America By GoSmallBiz GoSmallBiz is proud to announce a new initiative as a participant in Launchpad America, helping new startups get off the ground. Launchpad America includes many of the country’s leading small business… Read article Amazing Service? Or Just Normal? By Shep Hyken Are you…

What Makes a Memorable Experience? By Shep Hyken Why is it that people are more likely to remember a negative customer experience than a positive one? A lot of it comes down to people being more likely to remember an unexpected experience… Watch video Support Mental Health and Prevent Burnout By ADP Last month, ADP…

Commit to the Work, Not a Product By Fran Tarkenton Like a quarterback, an entrepreneur works in a cycle of success-failures-success. In business, this cycle parallels the innovate-fail-innovate rhythm found throughout much of today’s… Read article Closure of the Paycheck Protection Program By GoSmallBiz U.S. Small Business Administrator Isabella Casillas Guzman issued the following statement on…

Now Is the Time to Start Your Business By Deborah Sweeney In May 2021, the U.S. Census Bureau released data detailing seasonally adjusted business application and formation statistics for the month of April 2021. An increase in tax ID filings reveals… Read article Get Your Business Going By GoSmallBiz You may be looking to form a corporation…

Plan for Growth Online By GoSmallBiz There’s one thing every business needs to survive and grow: a customer. That’s why marketing is such an important factor no matter what you do. You can have the best product or… Read article Expanded Federal Contracting Opportunities for Small Businesses By GoSmallBiz Under the new HUBZone rule, a…

Recovery for the Smallest Restaurants and Bars By GoSmallBiz The RRF has received more than 147,000 applications from women, veterans, and socially and economically disadvantaged business owners, requesting a total of $29 billion in relief funds… Read article Where Do You Go for Guidance? By GoSmallBiz Every business owner needs advice. Especially when it comes…

Put the Customer Before the Sale By Shep Hyken When your primary focus is just on making a sale, you might get it, or you might not. But if your primary focus is on helping the customer, you’d be amazed how often the sale comes… Watch video Tracking Diversity, Equity, & Inclusion Efforts By ADP…

Control the Controllable By Fran Tarkenton At fifteen, during my junior year, we had a tackling drill in which I separated my shoulder. Instead of standing down, however, I was determined to develop my instincts. My injury gave me an urgent need… Read article Is Your Business Ready to Become a Certified B Corp? Ask These…

How to Manage Your Remote Workforce By ADP Is your business one of the many that sent workers home to work remotely during the Covid-19 pandemic? Remote work was already a growing trend, and now that so many workers have… Read article Friction Harms the Customer Experience By Shep Hyken I’m a big believer in…

Resolve Problems the Right Way By Shep Hyken Problems can and will happen in any business. Resolving the problem—and resolving it in the right way—can help to get customers to come back. Don’t compound the frustrations… Watch video Don’t Forget About Mental Health By ADP When you think about health and wellness initiatives for your…