Friday 5

Wondering what headlines you should be paying attention to in the small business world? We’ve got you covered! The most important news, trends, and insights are focusing on the impending return to the office, preparing for expected growth, and more. Employee benefits in the post-vaccine world are changing (Washington Post) Cash, Comps, and Time Off:…

What to Do on Get to Know Your Customer Day By Shep Hyken We’re quickly approaching a pretty important date for customer service: the quarterly “Get to Know Your Customer” Day! This time around it’s on April 15. So what should you be doing… Watch video Keeping in Compliance with Your Workforce By ADP One…

Have You Adopted the ER Strategy? By Shep Hyken The ER strategy is a great way to improve your business’s processes and customer experience. No, I’m not talking about the Emergency Room, so don’t worry! It’s like this. Do you… Watch video Dealing with Covid Burnout By ADP As the Covid-19 pandemic has now stretched…

Everything You Need to Know About the Latest Round of the PPP By GoSmallBiz The revived PPP permits certain eligible borrowers who previously received a PPP loan to apply for a second draw PPP loan with the same general loan terms as their first draw PPP loan. However… Read article Are Your Systems Creating Problems? By Shep…

Customer Service Is More Than Just an Encore! By Shep Hyken As you think about your relationship with a customer, when does the customer experience start? A common mistake some people make is to think of customer service as really only beginning… Watch video Keep Your Employee Data Safe By ADP In the course of…

Leading with a Confidence Mindset By Deborah Sweeney Leading with a confidence mindset matters now more than ever. How can leaders cultivate confidence and keep that belief in themselves going no matter what? Up until the last… Read article 3 Traits for Problem Solving By Shep Hyken I think that anyone whose job includes dealing…

Making a Difference in the Small Things By Shep Hyken When you hear stories about spectacular customer service, it’s easy to fall into the trap of thinking that you have to come up with something BIG to deliver a great experience. But really, you just need… Watch video Prioritizing Pay Transparency By ADP More and…

Empowered Employees Create Great Experiences By Shep Hyken Have you empowered your team to create a great experience for your customers? One thing I’ve pointed out frequently is that your customers aren’t just comparing you to your direct competitors… Watch video February Eye on Washington By ADP Keeping up with relevant payroll and other regulations…

Great Customer Service on Main Street By Shep Hyken The way to create an excellent customer experience isn’t just to compare yourself to your direct competitors, but to the companies that provide the best service to your customers, no matter… Watch video Key Factors to Clear Communication By ADP In challenging times for business, communication…

The Benefits of Hiring Boomerang Employees By Deborah Sweeney Traditionally, the idea of returning to a former job has not always been looked upon kindly. It was considered taboo for employers to rehire former employees for many years. The mentality… Read article Do You Share Reviews with Your Team? By Shep Hyken We talked last week about…