Friday 5 for March 19th, 2021


Customer Service Is More Than Just an Encore!

By Shep Hyken

As you think about your relationship with a customer, when does the customer experience start? A common mistake some people make is to think of customer service as really only beginning… Watch video

Keep Your Employee Data Safe


In the course of preventing the spread of Covid-19 in the workplace, many companies have begun collecting more information from their employees about their health. But that has added… Read article

Small Business in the News

By GoSmallBiz

What do you need to know about in the news that could impact your small business? This week we’ve pulled some news, trends, and insights on a wide range of topics, including health care… Read article

Provide Relevant Benefits to Your Customers

By Fran Tarkenton

You get your customers to come back more often to buy more and occasionally pay more by constantly providing them with relevant benefits (through your products, your service, and the total… Read article

Starting a Marketing Campaign

By Matt Tarkenton

A marketing campaign can be overwhelming for a new business. Where do you even begin? It’s important to get your name out there, but with so many things going on in your business… Read article


GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.