Friday 5

Stories Sell By Shep Hyken When customers are looking at different products or services and trying to make a decision, a compelling story can be the critical factor that sets one option above the others. As… Watch video Keys to Real Employee Engagement By ADP Employee engagement needs to be more than just a buzzword.…

Building Customer Loyalty in a Touchless Economy By Shep Hyken Every business should be thinking about how to get customers to come back. Building customer loyalty is the surest road to a successful business. But actually getting there is a long process, with… Watch video Covid-19 Compliance for 2021 By ADP Over the past year,…

Heroes of Customer Service By Shep Hyken Some people in customer service are real heroes. They give to others, and do for others, because that’s who they are, and they do it with no expectation of return. They take the extra time… Watch video Communicating in the New Normal By ADP Our “new normal” has…

Predictions for 2021 in Business By Shep Hyken What do you see in the future for your business? Now that we’ve finally made it to 2021, I wanted to share some predictions for what trends I’m expecting to see in this year. Of course… Watch video Do You Have These Forms on Hand? By ADP…

Starting Your Entrepreneurial Journey? Follow This Checklist By Deborah Sweeney Do you plan to start a small business in the new year? If so, congratulations—and welcome to the world of entrepreneurship! Launching a startup means checking off a variety of boxes that determine… Read article Have a Realistically Optimistic New Year! By Shep Hyken I’m…

The Changing Workforce in 2021 By ADP Over the past 12 months, there have been dramatic changes in the labor market, as the Covid-19 pandemic brought an end to a long period of job growth, among other dramatic effects… Read article Go Beyond Baseline Thinking By Shep Hyken When you’re looking at ways to improve…

What’s Your Service Ritual? By Shep Hyken We all develop processes for various things in our business. Customer service is no exception. You may have a process for the customer experience, or maybe now is the perfect time to develop… Watch video 2021 Compliance Trends By ADP It’s hard work keeping your business in compliance…

Great Customer Service Ingredient List By Shep Hyken Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix… Watch video I-9 for Remote Workers By ADP The Covid-19 pandemic has accelerated the already-existing…

Who Wins When Women are in Leadership? Everyone! By Deborah Sweeney Much as changing company cultures offers something for every member of the team, employing women or promoting them into leadership roles is not a one and done process. Giving women… Read article Going from Customer Service Amateur to Professional By Shep Hyken One of…

2020 Ballot Initiatives Results By ADP During election season, the race for the presidency gets the most attention, followed by other federal and state officials. But small businesses can also be dramatically affected by state ballot initiatives… Read article Customer Service is Not a Cost Center By Shep Hyken There’s often a temptation to think…