Friday 5 for January 22nd, 2021


Heroes of Customer Service

By Shep Hyken

Some people in customer service are real heroes. They give to others, and do for others, because that’s who they are, and they do it with no expectation of return. They take the extra time… Watch video

Communicating in the New Normal


Our “new normal” has created a lot of new ways to improve productivity and engage employees, but communication is always a difficult question that you need to answer. Are you ensuring that… Read article

Small Business in the News

By GoSmallBiz

Businesses of all kinds are looking forward to their plans for 2021, as we approach tax season, continue to deal with an ongoing pandemic, and develop new technologies and processes for operating… Read article

Why Entrepreneurs are Natural Bootstrappers

By Chris Barnes

When you’re an entrepreneur, your ultimate goal, the thing that everything else builds on, is to create value for others by solving problems. To do that, you have to look at the resources… Read article

When Do I Need an HR Department?

By Rick Gossett

Whether it employs 50 people or 5,000, every company must manage certain basic issues related to human resources. These generally include recruitment, interviewing and hiring… Read article


GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.