Friday 5

Are You Getting Candidate Feedback? By ADP One of the best sources of information about your hiring process is from job candidates. This is true whether you ultimately decide to hire the person or not! Candidate feedback surveys… Read article Surprise and Delight By Shep Hyken Many businesses try to do a little something special…

How Introverts Can Succeed as Entrepreneurs By Deborah Sweeney What kinds of adjectives come to mind when you think of the word entrepreneur? You may be imagining someone that is ambitious, hardworking, enthusiastic, and gregarious in nature… Read article Customers? Clients? Guests? Oh My! By Shep Hyken The words we use matter. What words are…

Are You A/B Testing Your Hiring Practices? By ADP Are you getting the most out of your recruiting and hiring activities? It can sometimes be tricky to identify what is working and what isn’t. That’s why it can be valuable to use A/B Testing in… Read article Being Grateful in the Valleys By Shep Hyken…

PPP Loan Forgiveness Guidelines By ADP Did your business take out a loan as part of the Paycheck Protection Program (PPP) earlier this year? Are you eligible to obtain loan forgiveness? The U.S. Treasury Department and the… Read article What is “Professional”? By Shep Hyken How do you define the difference between a professional and…

How Are You Celebrating National Customer Service Week? By Shep Hyken The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s… Watch video Stay in Compliance with FLSA Requirements By…

The Easiest Customer Service Tip: Be Nice! By Shep Hyken It costs you nothing to be nice, and yet doing just that can lead to substantial benefits for your business! Even something small—a compliment, a show of respect, a polite gesture—can make… Watch video Answers to Common Questions About Face Masks in the Workplace By…

What Should Startups Do Before Transitioning to a 100% Remote Workforce? By Deborah Sweeney Remote work, prior to the pandemic, was mostly confined to conversation. Some businesses had begun implementing remote work practices and found great success stories emerge from it. However…  Read article What’s in the Way of a Great Customer Experience? By Shep…

The Upside of Boring By Shep Hyken The same thing happening over and over again…does that sound boring to you? Maybe it’s boring, but when it comes to the customer experience, boring can be good! If you are able to deliver… Watch video The Science of Motivation By ADP Were you aware of the historical…

Fight for Your Customers By Shep Hyken No one likes it when they have to fight with a company to get the experience they were expecting. Going in circles trying to get a problem solved is miserable. To build a customer-centric… Watch video Benefits Administration in a Pandemic By ADP The ongoing Covid-19 pandemic has…

Don’t Miss the Chance to WOW! By Shep Hyken The key to providing a great customer experience is to be a little better than average, all the time, in every way. But every so often, a chance to provide one of those famous “WOW” moments… Watch video Communicating During Benefits Season By ADP With many…