Friday 5 for December 11th, 2020


What’s Your Service Ritual?

By Shep Hyken

We all develop processes for various things in our business. Customer service is no exception. You may have a process for the customer experience, or maybe now is the perfect time to develop… Watch video

2021 Compliance Trends


It’s hard work keeping your business in compliance with all federal, state, and local requirements. And the ongoing Covid-19 pandemic has created a lot of new burdens, and changed many… Read article

Small Business in the News

By GoSmallBiz

In an incredibly difficult year, entrepreneurs and small business owners have had to find ways to pivot and adapt. It has been a challenge, but also an opportunity. In this week’s roundup of small… Read article

4 Elements of an Effective Performance Review

By Rick Gossett

As you add employees to your small business, it becomes increasingly important for you to have a way to evaluate their work and keep your workers on the right track. Having the framework in place… Read article

10 New Year’s Resolutions Entrepreneurs Can Easily Keep

By Deborah Sweeney

As 2020 winds down, entrepreneurs everywhere are reflecting back on the year in business. In between crossing off last-minute items, they’re also making resolutions for 2021… Read article


GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.