GSB TV: Quick Tips for Better Customer Service

Quick Tips for Great Customer Service

This week on the GSB TV Customer Service Show, Rachel Baker and Ricardo Jimenez look at four important parts of a great customer service strategy. Everyone has had good and bad experiences in customer service—whether as the customer service representative or simply as the customer. How that experience goes can make or break the relationship a customer has with the company.

In this session, you’ll learn:

  • How to keep customers in the loop and respond quickly
  • The importance of personalization
  • How going the extra mile gives you customers for life

Watch the full session for these insights and more!

Come back next week for the next episode of GSB TV!


GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.