Leadership
Focus on Helping Others
What is your motivation? Are you motivated by money and personal advancement? When you wake up in the morning are you excited and energized because you know you are making a difference? Focus on the value that you bring. If you focus on this value to others, on helping them and not selling to them,…
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Are You Really Customer-Focused?
Many companies that claim to offer good customer service in reality are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from rising above anything more than average or satisfactory. The companies that really understand customer service have a different focus. Their hiring and training is focused on…
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Is It an Excuse or a Reason?
I want to talk about your philosophy, and by that I mean what you do when things don’t go the way you want them to, when you encounter challenges or change. What is your philosophy when you get knocked down or when the sales process does not go the way you want it to? As…
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Watch These 5 Non-Financial Key Performance Indicators
Keeping an eye on a select number of key performance indicators is an important way for a business owner to track how the business is doing, without being overwhelmed by data. Many KPIs are based on the business’s finances—but not all of them. The HR Solutions Blog Team at ADP looked at some of the…
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You Can Focus on the Positive But Don’t Forget About Reality
When I was a kid playing football growing up, my coaches loved to yell and scream. When you did something wrong, you heard all about it. A lot of coaches and leaders—then and now—are yellers and screamers, using that as their strategy for correcting problems. I didn’t like it back then, and that has never…
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Customer Service Goal: We Don’t Want You to Come Back
Do you ever get the feeling that some business’s customer service goal is to keep the customer from coming back? Sometimes, it is an employee’s lousy attitude that makes you feel unwelcome and unwanted. Or perhaps it is some other type of poor service, but the end result is that the customer has no desire…
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Best of Mentoring: Dave Crenshaw on Your Most Valuable Position
Dave Crenshaw shares advice for focusing and maximizing your productivity in his mentoring series. By making the best use of your own time and learning how to prioritize the most important things for you to do, more gets done. In this session, he talks about identifying your “Most Valuable Position.” The more time you spend…
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4 Smart Relationships That Will Accelerate Your Small Business’ Success
Walmart and Sam’s Club founder Sam Walton was a master relationship builder. As my mentor and friend, he taught me that the mark of a successful entrepreneur is strong relationships. Sam once said, “We let folks know we’re interested in them and that they’re vital to us, ’cause they are.” This couldn’t be truer. Without…
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5 Questions to Answer Before Expanding Your Business
When is the right time to expand your business? Growing into a new market could help your business experience even more success—or it could be a big mistake. The HR Solutions Blog Team at ADP offers advice that will help you identify the right time to expand your business. Ask yourself these five questions before…
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Past Performance Doesn’t Guarantee Anything
Every NFL season, we enter the year with expectations for each team. We think we know who will be good, who will be bad, and who will be in between. Then the games start. So today, for example, we’re 5 games into the 2016 season. The preseason expectations don’t really matter now; it’s all about…
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