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Customer Service

Dramatic Change, Not Traumatic Change!

You want to create a better experience for your customers. That naturally requires change. Sometimes, it requires dramatic change. So what can you do to make sure that your dramatic change is a positive one, and not a negative one? You want a dramatic change that doesn’t cause a lot of drama, and doesn’t turn…

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The One Thing Your Business Needs

Do you have the best product? That’s great. The best location? Great. But what will really make your business successful is something else: a customer! Without customers—and loyal customers who will come back and do business with you again—none of the other things really matter. It comes down to building a strong customer base, and…

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The Customer Service Standard

There was once a time when having great customer service really stood out. But as more companies have discovered the importance of a great customer experience, it has come to the point where it’s no longer a nice-to-have luxury, but rather an essential, must-have for any business. Now, you’ll stand out when you don’t make…

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New Year, New Customer Service Ideas (Part 2)

Last week we talked about 10 ideas you can implement to create a great customer experience in 2020. And now we’re back with part 2, and our second set of 10 customer service practices. These are the best New Year’s resolutions you can make!

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New Year, New Customer Service Ideas (Part 1)

We’re still in the early stages of the new year, so there’s still time to come up with a plan for improving your business in 2020. I’d encourage you to focus on stepping up your customer service this year, and I’ve been working on a list of 20 ideas you can implement to create a…

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To Map Your Future Study Your Past

What’s your resolution for the New Year? Don’t set a goal with no plan to achieve it. Instead, there’s a simple two-step process you can follow that will help you identify a goal for this year, and how you’ll get there. You might be surprised to know that it starts by looking backwards at the…

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Treating Customers Right

No matter what business you are in, you have to always put the customer first. Think like a customer, and look for ways to provide real value to your customers. And that also means treating your customers the way you would like to be treated if the situation were reversed. As a small business, it’s…

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Was That Problem Just Bad Timing, or a Bad Decision?

Sometimes a problem pops up, and it has really bad, inconvenient timing. But the timing is outside anyone’s control. Other times, however, a problem happens at an inconvenient time—except that timing was the result of a bad decision. When you’re trying to create a great customer experience, bad timing can happen, but you shouldn’t ever…

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Don’t Forget the Last Impression

You know it’s important to make a good first impression. But what about your last impression? If you’re asking your customers to fill out a survey about their experience, that survey becomes their last impression of your business. So it needs to measure up. Learn about how to create a good survey and leave a…

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Being on Time is a Matter of Respect

What’s the simplest way you can show respect to other people? Showing up on time. Being late isn’t just an inconvenience; it’s a sign of disrespect, that you think your time is more important than the time of the people who are waiting for you. So showing up on time may seem simple, but it…

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