Connecting With Your Employees’ Passions

Connect With Your Employees Passions

For a business to establish a culture of excellent customer service, it must be concerned with two different group: customers and employees. Getting to know your customers and delivering a personalized experience is valuable, and so is focusing on your employees and what they’re passionate about. When they’re able to bring their passions and connect those in some way with their work, it can help them make better connections with each other and with customers.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to