What CAN You Do?

August 25, 2021 // Shep Hyken

When customers ask for something, they’re hoping you’ll say, “Yes!” When you can, that’s great. But what about when you’re not able to say yes? While there are certain requests that require a hard, “No” (illegal or immoral activities, or things that are completely unrelated to what you do, for example), in many cases it’s possible to find a better answer than “No.”

What does that mean? Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.