Tips for Tough Customers

August 18, 2021 // Shep Hyken

Wouldn’t it be nice if every customer were easy to deal with? Of course, that’s not the case. Difficult customers are just a face of life in business. But the way you react and respond to those customers can make a big difference in improving their experience. Believe it or not, they can even become some of your happiest, most loyal customers sometimes!

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.