Don’t Wait Too Long to Respond!

July 26, 2021 // Shep Hyken

Speed matters. It’s definitely true in customer service! When people reach out to you with a question, they expect a response within a reasonable amount of time. If you take too long without getting back to them, they are likely to become frustrated, and move on from doing anything with you.

In this week’s video we’ll talk more about why it’s important to respond quickly, and what you can do to ensure you meet your customers’ expectations!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.