Customer Service or Customer Experience?

Customer Service Customer Experience

In the world of business, there are a lot of people talking about customer service. There are also a lot of people talking about customer experience. Are these folks all talking about the same thing, just with two different terms? I say no – these things are related, but they are not the same. Customer service is part of the customer experience, which also includes so much more.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to