How Resilient Is Your Business?

August 10, 2021 // Shep Hyken

The past year has been filled with incredible challenges for small business owners—but it has also been very revealing. What I mean is that we have gotten to see first-hand how different organizations respond to a crisis. The companies that have had the best chance of success are those that are the most resilient. What about your company? Have you found ways to build resilience in yourself and your team?

Watch this week’s video to learn more!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.