I believe that learning from our failures is one of the—if not the—most valuable steps to achieving success. But our culture often tells us to avoid failure at all costs. I learned early on, though, that when I encountered defeat, failure, and difficulties, I needed to learn from those experiences and come out the other…

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It is natural for us to get excited about our own ideas and projects. But as a small business owner, it’s important to keep objective about what you are doing, so that you will be willing to make a tough decision if you find that something is not working. When you come up with an…

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In my life, I’ve often been called a great salesman. I’ve put myself in position to sell all kinds of things: technology, insurance, education—you name it, I’ve sold it! But here’s the secret to my success in sales: I don’t sell anybody anything. Never have. Never will. I’ve found that the most effective salesperson is…

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Procrastination in business is a very real problem—for companies both large and small. I am continually amazed at how many people and companies have wall-to-wall meetings, all day, every day. At the end of the meeting, they have successfully scheduled the next meeting, and that’s it! They never actually get anything done. Ideas bounce around…

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What is our best? What do we really mean when we talk about doing our best? It’s become a stock answer we hear whenever someone asks another person to do something: “I’ll try my best!” Afterwards, we’ll hear the inevitable follow-up: “I tried my best.” I’ve come to realize that those statements bother me. At…

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You get your customers to come back more often to buy more and occasionally pay more by constantly providing them with relevant benefits (through your products, your service, and the total customer experience with your business) that are differentiated from all competitive options. That’s it. That’s how to succeed in business. Relevant needs drive half…

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Your business isn’t about you. It’s not about what you think people want, it’s not what strategies you think will work, it’s not what you think your product or service’s value is. The reality is that any business has to be about meeting the needs of other people, providing a product or service that other…

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American optimism has launched many businesses. But it’s all too easy for enthusiastic entrepreneurs to think that they can push through problems by sheer optimism. As I have found out in my years in business, though, if you don’t deal with reality, reality will surely deal with you. There’s actually recent scientific research to back…

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