Leadership
Narcissistic Leadership is No Leadership
There is a crisis of leadership today. I’m not just talking about politics, although that qualifies, too. I mean visible leadership at all levels, in all parts of life. To many, the people in leadership positions often look like self-serving narcissists. Whether it’s the politician who will say anything to get elected, the business executive…
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Core Values are the Key to Customer Service
What are your company’s core values? If you can’t answer that, it’s worth taking some time to figure it out. One of my clients recently asked about how core values should come into play when hiring and firing, and it got me thinking about the importance of the overall concept. Core values affect the customer service…
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Leaders Know What They Don’t Know
“People chronically misappraise the limits of their own knowledge; that’s one of the most basic parts of human nature. Knowing the edge of your circle of competence is one of the most difficult things for a human being to do. Knowing what you don’t know is much more useful in life and business than being…
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How to Succeed Like Peyton Manning
The arc of a professional football player’s life is unique. The average NFL player’s career lasts for around three years. After spending your whole life working hard to get to that point, it can end in the blink of an eye. A player who is “retired” at age 27 has decades of life ahead of…
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The 6 A’s of Powerful Leadership
Great business leaders don’t merely reach their goals of achieving growth within an organization; they carry themselves in a way that garners the respect of those around them. By observing great leaders, we can gain a better understanding of what it takes to emulate their success. I’ve put together a list of 6 traits that…
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Business Mentoring: Truly Disruptive Thinking
In an age of mind-numbing complexity, anyone who can come into the marketplace and make things simple has a huge competitive advantage. We all want things to be simpler, says Joe Calloway, and an essential aspect to disruptive thinking is making things simpler. Instead of doing 1,000 things right, you need to do three or…
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Know Your Limitations
We are all so scared of being inadequate. At some point in our lives, we look in the mirror and say, “I’m not handsome enough. I’m not pretty enough. I have this little blotch. I’m not tall enough, or I’m too tall. I’m not in good enough shape. I don’t have the right body type.…
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Midweek Reading: Profitable Businesses and Bad Bosses
Sageworks studied the net profit margin of 16,000 small businesses to identify the 15 most profitable types of small businesses. The most common types tend to be in service industries. What’s the worst kind of boss? A study found that it’s not the always-unfair boss; it’s the unpredictable boss who causes the most stress and…
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Pound the Rock
Everybody is looking for the easy way out, for the easy road to success. I call it looking for a silver bullet. Lord knows every huckster in the world is out there, and they are yelling and screaming, “I’ve got the answer you need! I can make you a millionaire overnight! I’ve the secret formula!…
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Meet the Newest Member of the C-Suite: The Chief Customer Officer
To be effective, customer service must go all the way to the top. It’s something I’ve been saying for a long time, and it’s catching on. In many companies, there is now a seat at the boardroom table for the Chief Customer Officer. The CCO has an important job: ensuring that everything the company does…
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