Human Resources
Do You Know the Value of Your Employees?
If you have a good employee, you hope that they’ll stick around forever. But that’s not how things go, and over time you’ll have to replace valuable team members. To help you better understand just how important it is to move quickly to fill open positions, learn how to calculate the quantifiable revenue per employee.…
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Consultant’s Corner: Why You Need an Employee Handbook
Question: I run a small business and have less than 10 employees. Why should I have an employee handbook? An effective employee handbook that lays out all company policies can be a great benefit to your small business. Although there’s no kind of legal requirement forcing you to develop a handbook, experts have found that…
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Your Employees Need a Break!
Fewer and fewer American workers are taking time off. A recent study found that in a single year, 40 percent took no vacation, and fewer than half of those who did made it a work-free vacation. There’s no getting away, it seems! But other studies have shown just how valuable it is for employees to…
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Have You Hired Adaptive Workers?
The only constant is change, and it’s important that your team is made up of adaptive workers—people who don’t resist change, but embrace it, and even anticipate it! The key to finding these kind of exceptional people is not based on generational stereotypes, but you can discover them by asking the right kinds of questions…
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Can Automated Scheduling Help Your Calendar?
Scheduling appointments and managing the calendar is an important task for a business, but can be a tedious and time-consuming one, too. Automated scheduling solutions can help businesses that struggle with this problem run more efficiently. As a general rule, automated scheduling software is usually cloud-based, allowing your clients to schedule their own appointments on…
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Do You Need an Employee Monitoring Policy?
Technological innovations make it possible for business owners to keep closer tabs than ever on what their employees are doing: location can be found by cell phone GPS data, internet usage can be tracked, emails can be stored, etc. So, it’s certainly something you can do. But should you? There are pros and cons: for…
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When Employees Get in Trouble Off the Clock
What can you do when an employee—especially one in a leadership position—gets in trouble off the clock? Domestic abuse, a DUI—or any kind of criminal misconduct that could impact this person’s ability to do their job and reflect poorly on your business? In such a situation, proceed with caution! Different states have different laws governing…
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Tracking Time for Remote Employees
As technology makes it easier and easier for employees to complete their work remotely, more business owners are allowing their team members to take advantage of these opportunities. But with those opportunities comes the need for business owners to make sure they are able to manage those remote employees. Maintaining employee productivity has to start…
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Paying Your Team for Creating a Positive Customer Experience
Incentivizing your employees to create a great experience for customers can be a very effective way to improve your company’s customer feedback, but it only works if you set the program up properly. Done right, your team will work hard to do the right things that improve the customer experience and create more satisfied customers.…
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How to Deal with Dress Code Violations
The appearance of your employees often reflects on your company’s image in the eyes of customers and prospects. So what do you do when an employee is violating your dress code, especially in a client-facing position? Our team has some suggestions for approaching the employee to solve the problem, as well as any considerations for…
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