Paying Your Team for Creating a Positive Customer Experience

Provide Relevant Benefits to Your Customers

Incentivizing your employees to create a great experience for customers can be a very effective way to improve your company’s customer feedback, but it only works if you set the program up properly. Done right, your team will work hard to do the right things that improve the customer experience and create more satisfied customers. Done wrong, however, and you could unintentionally incentivize employees to avoid harder problems and only tackle easily solvable issues. Get insight into how to create this kind of performance pay system and what pitfalls to avoid!

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ADP® is one of the world’s largest HR organizations. We are leaders in HR outsourcing, systems and solutions – in everything from basic payroll, benefits and record keeping to complex tools for recruiting, compensation, succession planning and data analytics. We focus on what we do best – be it systems, process or compliance – so you can concentrate on what your business does the best – because thriving businesses succeed with motivated and empowered people. We know your purpose isn’t simply better process – it’s building a business on a better workforce.