Paying Your Team for Creating a Positive Customer Experience
Incentivizing your employees to create a great experience for customers can be a very effective way to improve your company’s customer feedback, but it only works if you set the program up properly. Done right, your team will work hard to do the right things that improve the customer experience and create more satisfied customers. Done wrong, however, and you could unintentionally incentivize employees to avoid harder problems and only tackle easily solvable issues. Get insight into how to create this kind of performance pay system and what pitfalls to avoid!
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