Posts by GoSmallBiz

What Can the Winter Olympics Teach You About Getting Your Small Biz in Shape? By Deborah Sweeney One thing I have always liked about the Winter Olympics is the event’s close proximity to the start of the New Year. At the start of January, entrepreneurs kick off the year bright-eyed… 3 minute read What Will…

Smile and Dial By Will Adams The phrase “smile and dial” has existed in the sales and customer service profession since the advent of the telephone. Yet despite this longevity, what ought to be common practice isn’t!… 4 minute read Use Common Sense in Your Customer Service By Shep Hyken Have you ever run into…

Ask Yourself These 4 Questions Before Starting a Business in 2018 By Deborah Sweeney                              Are you ready to be an entrepreneur in 2018? Maybe you have a side gig you’re ready to turn into a full-time business or you’re excited to own and operate a franchise. You’re ready… 4 minute read Don’t Charge Extra for…

Free Can Be a Great Customer Service Strategy By Shep Hyken Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small… 3 minute read Questions for Your Parental Leave Policy By…

4 Steps to Handling Holiday Stress By Shep Hyken The holidays are meant to be a time of joy, but for many businesses and customers, it’s a time of great stress. Crowds, traffic, and time crunches pile atop one another to create stress… Watch video Keep the Focus on Your Message, Not Your PowerPoint Slides…

Be an Open Door Leader By Fran Tarkenton You win by opening yourself up to new ideas and working with others. On the way up, your door is always open. You’re not isolating yourself from the people and ideas around… 3 minute read Pride is a Prison By Will Adams The problem with pride is…

3 Interview Questions Small Businesses Need to Start Asking Candidates By Deborah Sweeney Common questions like “tell us where you see yourself in five years” are getting chucked aside in favor of meatier inquiries that tell employers much more about the candidate’s… 3 minute read The Benefits of a Lack of Confidence By Will Adams…

7 Steps to Conflict Resolution By Will Adams We all experience conflict throughout our lives. Conflict with colleagues. Conflict with friends. Conflict with family. And that conflict really affects us, it gets inside our heads and gnaws away… 4 minute read Do You Know the Basics About Angel Investors? By ADP Getting a business off…

It’s a Marathon, Not a Spring, When It Comes to Small Business By Deborah Sweeney When you’re actually off to the races at the marathon, you’re in it for the long haul and will keep going until you make it to the end. The same thing goes for being in business! Once… 3 minute read…