Friday 5

A Promise to Your Customers By Shep Hyken What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs… Watch video Finding Your Confidence By Fran Tarkenton We might like to…

Beyond Women’s History Month: Keeping the Conversation Going for Women Entrepreneurs By Deborah Sweeney March is Women’s History Month, a celebration of great women who made courageous strides forward and paved the way for the next generation. I can’t wait to read more about inspiring female entrepreneurs… Read article Are You Taking Advantage of the…

Un-Common Sense By Shep Hyken Sometimes we’re confronted with problems where the solutions are difficult to figure out. But sometimes, the solution is staring us right in the face—as long as we’re willing to look!… Watch video The Challenges When You Grow By ADP When you’re running a successful business, you run into a variety…

Are You Ready for Employee Appreciation Day? By ADP Employee Appreciation Day is coming up fast, March 1, but don’t stop there! Make sure you’re showing your team that you care every day. It can be small things like support for ideas and projects, unique… Read article Win-Wins and Win-Wynns! By Shep Hyken When you…

5 Ways to Say “Thank You” By Shep Hyken Showing appreciation to your customers is a big step to creating a memorable experience and being truly amazing. So what are the things you do to tell your customers, “Thank you!” While there… watch video Campbell’s Soup Trademarks Chunky: Why It’s a Great Move for the…

Cultural Fit or Cultural Add? By ADP When you’re looking to hire new people for your team, you’ll likely hear a lot of advice about hiring for “cultural fit,” finding people who are a good match for the existing team. But one risk… Read article Figure Out Why Your Customers Come to You By Shep…

Earning Your Customers’ Trust By Shep Hyken Trust is the foundation for great relationships. So how much do your customers really trust you? To build that trust, you need to deliver a predictable, consistent experience, every time. When… Watch video Keep Up with the Latest Workforce Trends By ADP Everything in life is constantly evolving…

Don’t Just Keep Up—Stand Out! By Shep Hyken Making sure that you’re keeping up with what your competitors are doing is a good start, but directly going head-to-head might not be the best strategy. Instead, find ways you can stand out—be different… Watch video You Can Get a Tax Credit for Hiring a New Employee!…

Why Case Studies Matter for Small Businesses By Deborah Sweeney Small businesses may operate on a modest scale, but that doesn’t mean they don’t have key takeaways, strategies, and stories of their own to share. Debating if you should make room for case studies… Read article Are You Guilty of These Convenience Infractions? By Shep…

Even Better Than a Positive Review By Shep Hyken A customer testimonial is powerful. And now in our age of social media and review sites, customers are sharing more of their experiences—both positive and negative—than ever before. But while getting… Watch video Strategies for Solving Employee Absenteeism By ADP Employee absenteeism can become an expensive…