Friday 5 for January 18th, 2019


Even Better Than a Positive Review

By Shep Hyken

A customer testimonial is powerful. And now in our age of social media and review sites, customers are sharing more of their experiences—both positive and negative—than ever before. But while getting… Watch video

Strategies for Solving Employee Absenteeism


Employee absenteeism can become an expensive problem—thousands of dollars per worker over the course of a year! Employee engagement strategies are a great approach to limit this risk, while… Read article

Let Your Customers Expand Your Business

By Fran Tarkenton

The Elephant’s Graveyard of small business is filled with entrepreneurs who expanded beyond the range of their value proposition. And a lot of people think expansion is a goal in itself. If you’re… Read article

Keeping Customers After Losing a Sales Rep

By Chris Barnes

Losing a sales rep is such a challenge because your customers’ primary relationship is probably not with you, the owner, but with the individual sales rep they’ve been working with. Their loyalty is to… Read article

Hiring Your First Employee

By Bill Wortman

When growing a business, entrepreneurs typically reach a point in the process where they must consider the prospect of adding staff. There are several important things to consider when hiring… Read article


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