Friday 5 for March 22nd, 2019


A Promise to Your Customers

By Shep Hyken

What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs… Watch video

Finding Your Confidence

By Fran Tarkenton

We might like to believe otherwise, but the reality is that things don’t always go smoothly. Whether you’re just starting out, or have been in business for decades, no matter how successful you are or… Read article

Watch Out for Wage Discrimination


Federal and state laws in the United States are designed to prevent gender wage discrimination. But studies find that a substantial wage gap still exists: 18.1%, according to Forbes. These gaps don’t… Read article

Enlist Vendors for Marketing Help

By Chris Barnes

As a small business owner, you’re always looking for an edge. When it comes to marketing, you look for efficiency and effectiveness—whatever will bring you the highest return on investment. There’s one… Read article

How Much Does It Cost to Replace an Employee?

By Bill Wortman

Employee turnover is the attrition of employees through voluntary or involuntary terminations. Employee turnover results in costs (internal and outside services) to the employer, including those for… Read article

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