Posts by GoSmallBiz

Convenience Leads to Disruption By Shep Hyken After you meet the fundamentals of quality, price, and service, what can you do to stand out from your competition? The next level is convenience; the easier you are to do business with… Watch video Are You Hiring Diverse Talent? By ADP A diverse team of talented people…

Don’t Lose Sight of Your Customers By Shep Hyken One of my favorite restaurants was famous for having its maître d’ walk backwards up the stairs while conducting guests to their tables. For a long time, I assumed it was a fancy ritual, one of those things… Watch video Keep Your Employees by Making Work…

Amazon Storefronts: What Entrepreneurs Should Know About the Platform By Deborah Sweeney One visit to the Amazon Storefronts homepage and shoppers can “discover products from innovators, artisans, entrepreneurs, and more.” This platform is dedicated solely to listing and selling products from… Read article What Do Your Customers Complain About Most? By Shep Hyken Is there…

GoSmallBiz Podcast Episode 3: Do It Anyway, with Doug Grady By GoSmallBiz On this episode of the GoSmallBiz Podcast, we’re joined by Doug Grady—entrepreneur, speaker, and coach who has been studying and teaching the pathways to personal potential for over 20 years. Doug is… Listen now Top 5 Email Etiquette Do’s and Don’ts in the…

Book Review: The Convenience Revolution, by Shep Hyken By Edwin Bevens Convenience, and minimizing resistance (friction), is the subject of Shep Hyken’s newest book, The Convenience Revolution. People love convenience. If you’re ever wondering what’s going to… Read article Take Smarter Risks By ADP If you don’t ever take any risks, you won’t get anywhere. But…

Do Your Employees Get the Rock Star Treatment? By Shep Hyken I love the idea of treating your employees like rock stars, creating more engaged employees who will never want to leave your company. Watch this week’s video for more on the employee rock star treatment… Watch video Have You Implemented Sexual Harassment Policies? By…

Do You Ask the One Thing Question? By Shep Hyken I’m a big believer in the “One Thing Question.” When you’re surveying customers, I love to ask the follow-up question, “Is there one thing you can think of that would make doing business with us better?”… Read article Do You Believe These Myths About Ancillary…

Do I Need to File for a Foreign Qualification? By Deborah Sweeney It’s not uncommon for entrepreneurs to conduct business operations across state lines. However, what many may not realize is that you can’t just get up and doing business in another state. You may be… Read article What’s Your “Snow Plow Moment”? By Shep…

GoSmallBiz Podcast Episode 2: Gen Y Employees and Customers By GoSmallBiz                    Listen as Will Adams talks with Whitney Wrona about her research into Generation Y in the workforce, and how you can understand, engage with, and attract Millennial employees and customers… Listen now “Don’t Blame Me, I Just Work Here!” By Shep Hyken Have you…

Which 5 Cities Are Best for Small Businesses? By Deborah Sweeney This August, Fios by Verizon released a study on the 10 best cities for entrepreneurs to start a small business. The data gathered by the company examined factors from nearly 300 cities across the country including… Read article 6 Tips to Get Customers to Come…