Friday 5

GoSmallBiz Podcast Episode 5: Uncomfortable Entrepreneurship Featuring: Bonneau Ansley On Episode 5 of the GoSmallBiz Podcast, we’re joined by Bonneau Ansley, Founder & CEO of Ansley Atlanta Real Estate, as he shares some of the entrepreneurial journey that has taken him to the top… Listen now Fundamentals of Customer Loyalty By Shep Hyken Every company…

See the Signs: Why Attention to Every Detail Matters By Fran Tarkenton One of my most trusted mantras throughout my life has been that we all have to read the signs. The signs are everywhere. The signs are reality. If we look at reality, at what is happening around us, then we can… Read article…

Who is the Most Effective Salesperson? By Fran Tarkenton In my life, I’ve often been called a great salesman. I’ve put myself in position to sell all kinds of things: technology, insurance, education—you name it, I’ve sold it! But here’s the secret to… Read article Find the New End to the Customer Experience By Shep…

How Can Customers Find Your Business? By Deborah Sweeney Businesses need to be ready to meet customers and their needs right now. Customers will be looking to see what influencers have to say, but they will also be looking at the business itself… Read article How the Best Companies Serve Their Customers By Shep Hyken…

GoSmallBiz Podcast: Presidential Principles Featuring: Anton Gunn On this episode of the GoSmallBiz Podcast, we’re joined by Anton Gunn, Founder of 937 Strategy Group. Anton has some powerful insights on what we can learn about leadership by observing… Listen now Give Customers What They Need By Shep Hyken Good customer service isn’t always just about…

Convenience Leads to Disruption By Shep Hyken After you meet the fundamentals of quality, price, and service, what can you do to stand out from your competition? The next level is convenience; the easier you are to do business with… Watch video Are You Hiring Diverse Talent? By ADP A diverse team of talented people…

Don’t Lose Sight of Your Customers By Shep Hyken One of my favorite restaurants was famous for having its maître d’ walk backwards up the stairs while conducting guests to their tables. For a long time, I assumed it was a fancy ritual, one of those things… Watch video Keep Your Employees by Making Work…

Amazon Storefronts: What Entrepreneurs Should Know About the Platform By Deborah Sweeney One visit to the Amazon Storefronts homepage and shoppers can “discover products from innovators, artisans, entrepreneurs, and more.” This platform is dedicated solely to listing and selling products from… Read article What Do Your Customers Complain About Most? By Shep Hyken Is there…

GoSmallBiz Podcast Episode 3: Do It Anyway, with Doug Grady By GoSmallBiz On this episode of the GoSmallBiz Podcast, we’re joined by Doug Grady—entrepreneur, speaker, and coach who has been studying and teaching the pathways to personal potential for over 20 years. Doug is… Listen now Top 5 Email Etiquette Do’s and Don’ts in the…

Book Review: The Convenience Revolution, by Shep Hyken By Edwin Bevens Convenience, and minimizing resistance (friction), is the subject of Shep Hyken’s newest book, The Convenience Revolution. People love convenience. If you’re ever wondering what’s going to… Read article Take Smarter Risks By ADP If you don’t ever take any risks, you won’t get anywhere. But…