Customer Service
An Amazing Customer Service Story: The Human Bench
It isn’t every day that a company has the opportunity to create an over-the-top customer experience. That’s what makes them so special. That’s why sometimes when they happen, they become legends that are talked about within the company and among customers—and sometimes find an even wider audience through the news or social media. Let me…
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Is Customer Service Getting Worse?
There seems to be a disconnect in the perception of customer service. While many companies boast about their great customer service and use it as a marketing point, surveys that are being returned indicate that customers believe service is worse than last year. W.P. Carey School of Business at Arizona State University found that customer…
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Elevator Etiquette — The Ups and Downs
The elevator doors slide open. A few people pile in. We assess our surroundings and then act decisively. We press the buttons of our respective floors; heads drop and phones light-up. The doors shut and the awkward ride begins. A ride in an elevator is such an odd but predictable social experience. And for many…
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Can Anyone Work in Customer Service?
“Harry, anyone can work in customer service.” I sat back in the chair in my manager’s office, fuming, letting his last statement wash over me. Anyone? Really? A million things raced through my head; but I wisely said none of them. I resolved then and there that I would leave that job and find a…
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It’s the Little Things That Count
I have always considered myself to be a lone wolf, marching to my own strange and sometimes awkward drum beat. Having grown up in the era of video games, texting and social media, big crowds and face-to-face interaction intimidate me. Whenever possible, I use self-service tools or online chat. If I can’t figure something out…
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Social Media is a Conversation: Don’t Turn Your Back
By now, small business owners should have seen the light when it comes to social media. Sites like Facebook, Twitter, YouTube, etc., are great for making connections with current customers and future prospects, but you have to remember that this is a chance for open dialogue. Don’t just throw your content out and walk away.…
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Why Do You Lose Customers?
Why do you lose customers? Do you know? When you’re trying to get one more customer, it can be very helpful to know both what you’re doing right as well as what you might be able to improve on. In any business, the customer has to come first. If you’re not providing value to your…
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