Friday 5 for August 18th, 2017

3 Things Every Company Culture Needs More Of By Deborah Sweeney Being inclusive does more than positively impact entrepreneurs, but it sets the tone for how their company culture is established too. Even if you already have a solid work… 3 minute read Improve Customer Service a Tiny Bit at a Time By Shep Hyken […]

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Friday 5 for August 11th, 2017

The Right Process Can Reduce Customer Complaints By: Shep Hyken Many problems that cause customer complaints boil down to a failed process. Good intentions can be ruined by human error, and create a bad experience—a Moment of Misery—for… Watch video How to Handle Wage Garnishment By: ADP Around 7 percent of employees had their wages […]

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Friday 5 for August 4th, 2017

GSB TV: How to Treat Your Employees Better With: Ricardo Jimenez and Chris Barnes             Your employees are absolutely essential to the operation of your business. They solve problems, interface with customers, make sales, handle daily responsibilities—all… Watch session A Winning Culture Starts at Home By: Fran Tarkenton Culture trumps everything else in how you run […]

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Friday 5 for July 28th, 2017

Learn How to Measure the Right Numbers in Your Business By: ADP What numbers are you measuring in your business? If the only number you’re watching is your bottom line, you might want to start looking at some other more underlying bits of data… Read article How Customer Services Changes—and How It Stays the Same […]

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Friday 5 for July 21st, 2017

GSB TV: The Rules for Giving Positive Reinforcement With: Will Adams and Matt Tarkenton Using positive reinforcement can go a long way toward helping your team members, making them more satisfied in their work and more productive at the same time. In this week’s episode… Watch session How to Create a Legacy for Your Business […]

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Friday 5 for July 14th, 2017

GSB TV: Direct Mail is Not Dead! With: Chris Barnes Contrary to what you may have heard, direct mail is not dead as a marketing tool! In this session of the GSB TV Sales & Marketing Show, Chris Barnes talks about this tried-and-true… Watch session Authenticity Drives Engagement on LinkedIn By: ADP LinkedIn is one […]

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Friday 5 for July 7th, 2017

The Best Customer Service Line By Shep Hyken What’s the best customer service line you’ve ever heard? Is it empathy for a customer’s problem? An explanation of the problem? A timeline for a solution? In conversation with the… Watch video Red Tape in the Restaurant Biz By ADP If you’re planning on opening your own […]

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Friday 5 for June 30th, 2017

Living in a Land of Opportunity By Fran Tarkenton I recently spent two weeks on a beautiful trip to Europe, but I came back home to America with a greater appreciation for our country and the unprecedented opportunities… 6 minute read Manage Customer Expectations By Shep Hyken If you promise something to your customers, you […]

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Friday 5 for June 23rd, 2017

How to Get a Business Line of Credit Online By: Constantina Kokenes Unfortunately, banks still approve fewer applications for small business loans than they did before the crash of 2008, making it increasingly difficult to turn to banks for… 6 minute read GSB TV: The 5 Pages You Need on Your Business Website With: Ed […]

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Friday 5 for June 16th, 2017

To Win You Have to Know How to Lose By Fran Tarkenton A paradox: I think one of the best signs that someone has a good chance to be successful is when they know how to deal with failing. I learned more from losing than I ever did from… 3 minute read Watch Out! Common […]

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