Recommended Reading: Get Ready for the New Gmail!

An update to your Gmail: Google will begin rolling out an update to your Gmail, including new features like a Confidential Mode that lets you put time limits on how long the recipient can access an email, un-forwardable messages, “nudges” that prompt you to respond to important messages, and more. Amazon’s new delivery option: Same-day […]

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If You Want to Change the World, Start by Making Your Bed

I’ve always admired the men and women of our military, those who are with us today and those who have come before us. I’m humbled by their service and sacrifice. I admire their bravery. I’m inspired by their grit and determination. And when an accomplished military leader speaks, I listen. May 17, 2014, marked one […]

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Do You Know the Value of Your Employees?

If you have a good employee, you hope that they’ll stick around forever. But that’s not how things go, and over time you’ll have to replace valuable team members. To help you better understand just how important it is to move quickly to fill open positions, learn how to calculate the quantifiable revenue per employee. […]

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Treat Your Team Like Professionals

Your employees are responsible for creating amazing customer service experiences, and it’s important to demonstrate to them how important they are to your company. One way to reflect that importance is by calling them—and treating them as—professionals. Instead of a Customer Support Representative, how about a Customer Support Professional? It will give your employees greater […]

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Friday 5 for April 20th, 2018

Book Review: Be Amazing or Go Home, by Shep Hyken By: Edwin Bevens Shep Hyken’s latest book, Be Amazing or Go Home, comes with a dramatic backstory. One of Shep’s employees suddenly developed a problem with tardiness, and general lackluster… 2 minute read The Three R’s of Character By: Will Adams Life comes at you at […]

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Book Review: Be Amazing or Go Home, by Shep Hyken

Shep Hyken’s latest book, Be Amazing or Go Home, comes with a dramatic backstory. One of Shep’s employees suddenly developed a problem with tardiness, and general lackluster performance. After several conversations, things came to a head in a conversation where Shep reminded the employee of the company’s mantra: “Always Be Amazing!” After the employee acknowledged […]

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The Three R’s of Character

We’ve all been there. Sitting in bumper-to-bumper traffic, slowly inching your way forward, when you notice a car at a stop sign with their blinker on, patiently trying to turn in to traffic. One by one, the drivers in front of you do everything they can to block that car from entering their lane. When […]

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Is Your Customer Service Invisible?

Jeff Bezos once said, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” The best customer service goes unseen—but the absence of good service gets noticed immediately. When everything behind the scenes goes right, no one notices, but it’s conspicuous in its […]

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Your Employees Need a Break!

Fewer and fewer American workers are taking time off. A recent study found that in a single year, 40 percent took no vacation, and fewer than half of those who did made it a work-free vacation. There’s no getting away, it seems! But other studies have shown just how valuable it is for employees to […]

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