Friday 5 for February 17th, 2017

GSB TV: Key Metrics to Track in Google Analytics With: Ed Fox and Edwin Bevens Knowing how to use Google Analytics and understand the data that it provides can give you the insights you need to make any necessary adjustments to improve your website… Watch session How to Handle Disappointed Employees By: ADP When you […]

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GSB TV: Key Metrics to Track in Google Analytics

Google Analytics is an essential web service for tracking, analyzing, and reporting data about your website. Knowing how to use Google Analytics and understand the data that it provides can give you the insights you need to make any necessary adjustments to improve your website, your marketing, and your website conversions. In this session of […]

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What is the Velocity of Your Customer Service?

The CEO of Busey Bank, Van Dukeman, has an interesting concept he calls the Velocity of Business. I heard his presentation on the subject of how quickly a business moves when I had the privilege of working with the bank, and I realized the importance of how velocity applies to the customer service experience. What […]

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How to Handle Disappointed Employees

When you hand out a promotion to one of your employees, you will likely have one very happy team member. But you could also have some other people on your team who are disappointed, or even bitter, about being passed over. How do you handle negative reactions from your team, and keep morale high? As […]

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