Create a Frictionless Customer Experience

If you’re trying to create a great customer experience, look at places where you’re putting the responsibility on the customer rather than on yourself. What does that mean? Well, have you ever had an experience as a customer where a company acted like (and genuinely believed) they were doing you a favor, but were really […]

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Outsourcing? Make Sure Customization Is a Priority

What’s the value of outsourcing as a small business owner? A large part is access to experts the owner doesn’t have in-house, and customization is a huge component of that. When small business owners consider partnering with third-party vendors in today’s fast-paced business world, those vendors must be masters of personalization. And take it straight […]

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Improve Your Social Media Customer Service

You’ve likely heard that customer service is the new marketing. And social media customer service is an updated version. It’s something you cannot ignore! Social media channels are no longer alternative customer service channels; they’re primary channels that you must pay attention to. Make sure that you’re providing great customer service on social media channels. […]

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How to Deliver Award-Winning Customer Service

Delivering amazing customer service really sets your business apart. And the companies that deliver the absolute best customer service are always remembered by their customers. SquareMouth, a company that provides travel insurance reviews and comparisons, recently won the Gold Stevie Award for Customer Service Department of the Year—for the fourth time! So what is it […]

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It’s National Small Business Week!

April 30 to May 6 is National Small Business Week 2017 in the United States, as the Small Business Administration hosts events all over the country to celebrate and encourage small business owners and entrepreneurship. All week long, we will be sharing special new articles on the ADP Blog to celebrate National Small Business Week, […]

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Adapting to Changing Buying Habits

There’s only one constant in the world: change. Technology change. Popular trends change. And your customers’ buying habits change, too. So the question is, are you adapting to those changing buying habits? If not, you could be in big trouble. Retailers in particular have long been concerned with changing buying habits as customers shift from […]

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Anticipating Customer Needs

What’s even better than taking care of customer’s needs with great customer service? Having customer service that anticipates your customer’s needs and takes care of them before they even think to ask! On the old tv show M*A*S*H, Radar O’Reilly was the ultimate assistant for Colonel Potter, anticipating his needs so thoroughly that he would […]

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GSB TV: Demonstrating Customer Appreciation

Have you ever put effort into something only to feel unappreciated? If you don’t treat your customers right, they could very well feel the same way. In fact, 68% of customers will leave a company when they feel unappreciated. In this session of the GSB TV Customer Service Show, Ricardo Jimenez and Rachel Baker talk […]

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