Friday 5

Do Your Employees Get the Rock Star Treatment? By Shep Hyken I love the idea of treating your employees like rock stars, creating more engaged employees who will never want to leave your company. Watch this week’s video for more on the employee rock star treatment… Watch video Have You Implemented Sexual Harassment Policies? By…

Do You Ask the One Thing Question? By Shep Hyken I’m a big believer in the “One Thing Question.” When you’re surveying customers, I love to ask the follow-up question, “Is there one thing you can think of that would make doing business with us better?”… Read article Do You Believe These Myths About Ancillary…

Do I Need to File for a Foreign Qualification? By Deborah Sweeney It’s not uncommon for entrepreneurs to conduct business operations across state lines. However, what many may not realize is that you can’t just get up and doing business in another state. You may be… Read article What’s Your “Snow Plow Moment”? By Shep…

GoSmallBiz Podcast Episode 2: Gen Y Employees and Customers By GoSmallBiz                    Listen as Will Adams talks with Whitney Wrona about her research into Generation Y in the workforce, and how you can understand, engage with, and attract Millennial employees and customers… Listen now “Don’t Blame Me, I Just Work Here!” By Shep Hyken Have you…

Which 5 Cities Are Best for Small Businesses? By Deborah Sweeney This August, Fios by Verizon released a study on the 10 best cities for entrepreneurs to start a small business. The data gathered by the company examined factors from nearly 300 cities across the country including… Read article 6 Tips to Get Customers to Come…

Subscribe to the GoSmallBiz.com Podcast! By GoSmallBiz The GoSmallBiz.com Podcast is here to help you start, run, and grow your business. Each episode features interviews with bestselling authors, prominent speakers, and experienced business owners… Subscribe now The More You Give, the More You Get? By Shep Hyken You’ve likely heard the saying, “The more you…

Podcast Episode 1: Create a Memorable Customer Experience By GoSmallBiz In this episode, our interviews focus on how to create amazing and memorable customer experiences that will increase loyalty, retention, ROI, and acquisition. Shep Hyken and John Ruhlin discuss… Listen to episode Is Your Work Culture “Like a Family”? By ADP You’ll often hear people…

What Entrepreneurs Need to Know About Becoming Amazon Sellers By Deborah Sweeney This July, Amazon revealed in its Small Business Impact Report that more than one million small and medium-sized businesses based out of the United States are selling through Amazon. The report also disclosed… Read article Blend the Digital and Human Customer Experience By Shep…

3 Ways to Build a Consistent Customer Experience By Shep Hyken The old saying goes that the three secrets to success in real estate are location, location, and location. But I have to say, the three secrets of customer service success are similar: consistency, consistency, and consistency… Watch video How Hiring Apps Can Save You…

5 Ways to Become a Disruptor By Shep Hyken When you think about companies that are “disruptive,” you probably think of huge companies that have disrupted entire industries, like Uber, Walmart, and Amazon. But you don’t have to be a big company… Watch video The Independent Contractor Checklist By Rick Gossett Whether a worker is…