Posts by GoSmallBiz

Why Relationships Matter By Fran Tarkenton The most important thing in my life has been the value of relationships. But what does building great relationships really mean? It starts by treating people with respect. Not just the people who… Read article Try Creative Problem Solving By Shep Hyken So you found a solution to your…

What’s the Best Way to Exit a Leadership Role? By Deborah Sweeney Magic Johnson’s departure from the Lakers raises the question: Is there a good way to exit a leadership position? No matter what level of leadership you’re at, here’s what you should do before bidding farewell… Read article An Incredible Brand Promise By Shep…

The Power of Bootstrapping By Fran Tarkenton If you get a loan from a bank or any other institution, you have to pay them back. If you don’t know how you’re going to pay them back, you don’t need to get that loan. If I have my own money in the venture… Read article Do…

Scrambling and the Refusal to Accept Defeat By Fran Tarkenton Rather than look for excuses, look for creative and innovative ways to be able to get your job done. The lesson applies just as much to a small business as it does to a professional athlete… Read article Do You Act Your Core Values? By…

The One-Question Customer Survey By Shep Hyken Getting feedback from your customers is an invaluable way to learn about how you’re really doing. But how do you actually get customers to respond to surveys? It comes down to two things… Watch video How Exit Interviews Can Increase Retention By ADP Keeping your talented employees is…

A Promise to Your Customers By Shep Hyken What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs… Watch video Finding Your Confidence By Fran Tarkenton We might like to…

Beyond Women’s History Month: Keeping the Conversation Going for Women Entrepreneurs By Deborah Sweeney March is Women’s History Month, a celebration of great women who made courageous strides forward and paved the way for the next generation. I can’t wait to read more about inspiring female entrepreneurs… Read article Are You Taking Advantage of the…

Un-Common Sense By Shep Hyken Sometimes we’re confronted with problems where the solutions are difficult to figure out. But sometimes, the solution is staring us right in the face—as long as we’re willing to look!… Watch video The Challenges When You Grow By ADP When you’re running a successful business, you run into a variety…

Are You Ready for Employee Appreciation Day? By ADP Employee Appreciation Day is coming up fast, March 1, but don’t stop there! Make sure you’re showing your team that you care every day. It can be small things like support for ideas and projects, unique… Read article Win-Wins and Win-Wynns! By Shep Hyken When you…

5 Ways to Say “Thank You” By Shep Hyken Showing appreciation to your customers is a big step to creating a memorable experience and being truly amazing. So what are the things you do to tell your customers, “Thank you!” While there… watch video Campbell’s Soup Trademarks Chunky: Why It’s a Great Move for the…