Friday 5 for April 26th, 2019


Why Relationships Matter

By Fran Tarkenton

The most important thing in my life has been the value of relationships. But what does building great relationships really mean? It starts by treating people with respect. Not just the people who… Read article

Try Creative Problem Solving

By Shep Hyken

So you found a solution to your customer’s problem. But did you come up with the best solution? It’s easy to get hung up on the first idea we come up with. But the best customer experience requires… Watch video

Don’t Overlook Your Employees’ Good Performance


Studies urge business owners to focus on two types of performance—both “tactical performance,” how well rules are followed, and “adaptive performance,” how well creative solutions are found… Read article

What Business Records Should You Keep?

By Rick Gossett

Knowing what business records to keep is critically important to a small business entrepreneur. These records serve many functions. They help you quantify and monitor the progress of your business… Read article

How Do Government Contracts Work?

By Bill Wortman

Government contracting can be a reliable and profitable revenue source for a business; however, there a various considerations with government contracting. For example, the paperwork and other… Read article


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