Friday 5 for March 29th, 2019


The One-Question Customer Survey

By Shep Hyken

Getting feedback from your customers is an invaluable way to learn about how you’re really doing. But how do you actually get customers to respond to surveys? It comes down to two things… Watch video

How Exit Interviews Can Increase Retention


Keeping your talented employees is a vital task for a business—in 2018, the ratio of hires to job openings reached an all-time low, as businesses struggle to find the right people. So how can you find ways to… Read article

Building a Team Through Shared Goals

By Fran Tarkenton

For any business to succeed, you have to build a team that works together. That team includes you as the business owner, any employees you have, your vendors, your partners—everyone who is part… Read article

4 Reasons to Love Complaints

By Deborah Sweeney

We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As much as this… Read article

Loans from Family Members

By Bill Wortman

The tax rules governing below-market and related-party loans are complex, with a number of exceptions. To understand all of the tax implications, you should consult your tax adviser or CPA… Read article


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