Posts by GoSmallBiz
Friday 5 for October 9th, 2020
How Are You Celebrating National Customer Service Week? By Shep Hyken The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s… Watch video Stay in Compliance with FLSA Requirements By…
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Small Business in the News: October 8, 2020 Edition
You’ve almost made it through another busy week in the small business world! Here are some of the things going on that you ought to know, including news for small businesses dealing with financial management during the pandemic, insights for small business owners looking to be more creative, and examples of business owners who’ve completed…
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Friday 5 for October 2nd, 2020
The Easiest Customer Service Tip: Be Nice! By Shep Hyken It costs you nothing to be nice, and yet doing just that can lead to substantial benefits for your business! Even something small—a compliment, a show of respect, a polite gesture—can make… Watch video Answers to Common Questions About Face Masks in the Workplace By…
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Small Business in the News: September 30, 2020 Edition
What do you need to know to run a safe business during a pandemic? Some of this week’s highlighted stories provide specific insights for business owners looking to protect their employees, and how to stay effective and productive during difficult times. While small businesses are more optimistic about the future than they were at the…
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Friday 5 for September 25th, 2020
What Should Startups Do Before Transitioning to a 100% Remote Workforce? By Deborah Sweeney Remote work, prior to the pandemic, was mostly confined to conversation. Some businesses had begun implementing remote work practices and found great success stories emerge from it. However… Read article What’s in the Way of a Great Customer Experience? By Shep…
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Small Business in the News: September 24, 2020 Edition
This week’s theme in the news is all about small businesses finding creative ways to succeed in the midst of crisis. What are shifts you could make to adapt to tough times, or overcome difficult circumstances? Many businesses, large and small, are turning to new initiatives and strategies. Maybe one of these ideas could work…
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Friday 5 for September 18th, 2020
The Upside of Boring By Shep Hyken The same thing happening over and over again…does that sound boring to you? Maybe it’s boring, but when it comes to the customer experience, boring can be good! If you are able to deliver… Watch video The Science of Motivation By ADP Were you aware of the historical…
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Small Business in the News: September 18, 2020 Edition
Wondering what’s new in the world of small business? What news and reports have come out that could impact you? Trends that you should know about? Insights that you might be able to put to work? We’ve got you covered! Read up here on the top news for small businesses this week. Americans who can…
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Friday 5 for September 11th, 2020
Fight for Your Customers By Shep Hyken No one likes it when they have to fight with a company to get the experience they were expecting. Going in circles trying to get a problem solved is miserable. To build a customer-centric… Watch video Benefits Administration in a Pandemic By ADP The ongoing Covid-19 pandemic has…
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Small Business in the News: September 9, 2020 Edition
Small businesses continue to adapt to the ongoing pandemic, with workers engaging in new ways, finding new strategies for increased productivity, and more. Our team has identified some of the top stories for you to keep up with the latest trends and news, as well as insightful advice for your business! U.S. Small Businesses’ Hiring…
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