Small Business in the News: October 21, 2020 Edition

We’ve spent several months adapting to the “new normal”…but what if things continue to change and add additional challenges to the way we operate? Businesses must be ready to adapt on an ongoing basis to effectively get through this pandemic. 4 Outdated Rules Every Business Owner Needs to Ditch (Entrepreneur) What Al Fresco Dining May…

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Friday 5 for October 16th, 2020

PPP Loan Forgiveness Guidelines By ADP Did your business take out a loan as part of the Paycheck Protection Program (PPP) earlier this year? Are you eligible to obtain loan forgiveness? The U.S. Treasury Department and the… Read article What is “Professional”? By Shep Hyken How do you define the difference between a professional and…

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Small Business in the News: October 14, 2020 Edition

Several of this week’s top headlines for small business owners are taking a look at how work itself has changed, and will continue to change, as a result of the ongoing crisis. Remote work was already a growing trend, and has been accelerated dramatically these past months. Which changes will continue, which will reverse, and…

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Friday 5 for October 9th, 2020

How Are You Celebrating National Customer Service Week? By Shep Hyken The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s… Watch video Stay in Compliance with FLSA Requirements By…

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Small Business in the News: October 8, 2020 Edition

You’ve almost made it through another busy week in the small business world! Here are some of the things going on that you ought to know, including news for small businesses dealing with financial management during the pandemic, insights for small business owners looking to be more creative, and examples of business owners who’ve completed…

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Friday 5 for October 2nd, 2020

The Easiest Customer Service Tip: Be Nice! By Shep Hyken It costs you nothing to be nice, and yet doing just that can lead to substantial benefits for your business! Even something small—a compliment, a show of respect, a polite gesture—can make… Watch video Answers to Common Questions About Face Masks in the Workplace By…

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Small Business in the News: September 30, 2020 Edition

What do you need to know to run a safe business during a pandemic? Some of this week’s highlighted stories provide specific insights for business owners looking to protect their employees, and how to stay effective and productive during difficult times. While small businesses are more optimistic about the future than they were at the…

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Friday 5 for September 25th, 2020

What Should Startups Do Before Transitioning to a 100% Remote Workforce? By Deborah Sweeney Remote work, prior to the pandemic, was mostly confined to conversation. Some businesses had begun implementing remote work practices and found great success stories emerge from it. However…  Read article What’s in the Way of a Great Customer Experience? By Shep…

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Small Business in the News: September 24, 2020 Edition

This week’s theme in the news is all about small businesses finding creative ways to succeed in the midst of crisis. What are shifts you could make to adapt to tough times, or overcome difficult circumstances? Many businesses, large and small, are turning to new initiatives and strategies. Maybe one of these ideas could work…

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Friday 5 for September 18th, 2020

The Upside of Boring By Shep Hyken The same thing happening over and over again…does that sound boring to you? Maybe it’s boring, but when it comes to the customer experience, boring can be good! If you are able to deliver… Watch video The Science of Motivation By ADP Were you aware of the historical…

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