Posts by GoSmallBiz
Friday 5 for March 19th, 2021
Customer Service Is More Than Just an Encore! By Shep Hyken As you think about your relationship with a customer, when does the customer experience start? A common mistake some people make is to think of customer service as really only beginning… Watch video Keep Your Employee Data Safe By ADP In the course of…
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Small Business in the News: March 17, 2021 Edition
What do you need to know about in the news that could impact your small business? This week we’ve pulled some news, trends, and insights on a wide range of topics, including health care, decision making, business finances, and more! 11 Lessons for Entrepreneurs From Jeff Bezos’s Tremendous Success (Inc.) Escape the “Shecession” and Start…
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Friday 5 for March 12th, 2021
Leading with a Confidence Mindset By Deborah Sweeney Leading with a confidence mindset matters now more than ever. How can leaders cultivate confidence and keep that belief in themselves going no matter what? Up until the last… Read article 3 Traits for Problem Solving By Shep Hyken I think that anyone whose job includes dealing…
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Small Business in the News: March 11, 2021 Edition
More and more small business owners are looking ahead to a post-pandemic world, as businesses continue to recover and learn from their adaptations over the past year. In this week’s top small business reading, we have several items reflecting on the pandemic and considering further options for recovery, plus other trends to pay attention to…
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Friday 5 for March 5th, 2021
Making a Difference in the Small Things By Shep Hyken When you hear stories about spectacular customer service, it’s easy to fall into the trap of thinking that you have to come up with something BIG to deliver a great experience. But really, you just need… Watch video Prioritizing Pay Transparency By ADP More and…
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Small Business in the News: March 4, 2021 Edition
What’s going on in the world of small business? This week we’re focused on trends and insights for small business owners, including new social media outlets, tips on design and marketing, and more! Design elicits powerful emotions. This new book explores why (Fast Company) The Entrepreneur’s Guide to Clubhouse (Inc.) Co-working companies tap into customers…
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Friday 5 for February 26th, 2021
Empowered Employees Create Great Experiences By Shep Hyken Have you empowered your team to create a great experience for your customers? One thing I’ve pointed out frequently is that your customers aren’t just comparing you to your direct competitors… Watch video February Eye on Washington By ADP Keeping up with relevant payroll and other regulations…
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Small Business in the News: February 24, 2021 Edition
We’re right in the middle of the latest round of PPP loans for small businesses, and one of the biggest stories of the week is a change to the program aimed straight at smaller businesses. Read about these updates, plus other news on the upcoming tax season, strategies for running your business in 2021, and…
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Friday 5 for February 19th, 2021
Great Customer Service on Main Street By Shep Hyken The way to create an excellent customer experience isn’t just to compare yourself to your direct competitors, but to the companies that provide the best service to your customers, no matter… Watch video Key Factors to Clear Communication By ADP In challenging times for business, communication…
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Small Business in the News: February 18, 2021 Edition
Many trends have accelerated in the past year, as small businesses have adapted to challenging times, and many of those adaptations seem likely to stick even when we return to a more normal environment. In this week’s top headlines, we’ve found some of the key trends to pay attention to, as well as other news…
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