Operationalizing a Customer Service Culture

Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen? To become a customer-centric company requires first building an employee-centric workplace. If you want your customers to be amazed—and loyal, and refer their family…

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What Do LLCs Need to Know About Operating Agreements?

What comes next after an entrepreneur forms an LLC for their startup? Small business owners may prioritize registering for a trademark or filing for an employer identification number (EIN) next. If you already have obtained these assets, it’s time to look into preparing an operating agreement for your business. What’s An Operating Agreement? An operating…

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How Asking Questions Leads to Success

I have often said that I have never had an original idea. I can’t speak for anyone else, but in my life everything I’ve learned has come from what I see, what I hear, and what I read. But above all, I like to learn from watching and listening, so I make a point of…

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Consultant’s Corner: Adding a Member to an LLC

I have a Single Member LLC. What are the issues and process to add a partner and how does it affect the closing out of the original Single Member LLC and setting up a new entity? It is common for members or owners of single member LLCs to take on partners by converting their LLCs…

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Friday 5 for May 10th, 2019

Keep Open Communication to Keep Customers By Shep Hyken Sometimes customers just…disappear. One day they were doing business with you, and everything seemed great, but then they just stopped coming. We always assume that if a customer… Watch video How Transparent is Your Compensation? By ADP                       A more transparent compensation process can help your business…

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6 Traits of a Great Leader

Great business leaders don’t merely reach their goals of achieving growth within an organization; they carry themselves in a way that garners the respect of those around them. By observing great leaders, we can gain a better understanding of what it takes to emulate their success. I’ve put together a list of 6 traits that…

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How Transparent is Your Compensation?

A more transparent compensation process can help your business in a lot of ways, including attracting top candidates to apply with your company, increasing employee retention, and improving morale among your team. Make sure you have a clear understanding of where your company’s pay fits into the industry standard, and how your compensation stands in…

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How I Let My Passion Follow My Opportunities

Sometimes a business idea comes from a passion. There’s something you love, you’re completely immersed in it, and it becomes a business. The whole idea of the gurus who say, “Do what you love,” and “Follow your passion” comes from this path. But that’s not the only way to start a business. That’s never really…

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Consultant’s Corner: Creating an Internship Program

Question: I want to begin working with student interns, giving them course credit and real-world experience before entering the actual work place. Where should I start? Workers engaged as interns can be paid or unpaid, but our response assumes that your question refers to engaging workers as unpaid interns. In order to engage workers as…

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Keep Open Communication to Keep Customers

Sometimes customers just…disappear. One day they were doing business with you, and everything seemed great, but then they just stopped coming. We always assume that if a customer is unhappy or has a bad experience, they’ll tell us. And some do! But many don’t. When they’re not happy, they just go somewhere else. If you…

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