I’m optimistic. In fact, I’m very optimistic. But I’m not overly optimistic. Confused? I hope for the best…but I’m also prepared for things to not go the way I expect. A common mistake some people make is being so optimistic that they convince themselves everything will always go according to plan. That’s not the way…

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Do you plan to start a small business in the new year? If so, congratulations—and welcome to the world of entrepreneurship! Launching a startup means checking off a variety of boxes that determine if you’re ready to go into business. From making sure your idea is viable for a startup to incorporating as a business…

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The Changing Workforce in 2021 By ADP Over the past 12 months, there have been dramatic changes in the labor market, as the Covid-19 pandemic brought an end to a long period of job growth, among other dramatic effects… Read article Go Beyond Baseline Thinking By Shep Hyken When you’re looking at ways to improve…

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As we near the end of the year, small businesses across the country are looking ahead to a continuing pandemic, vaccine rollouts, and more. In this week’s top headlines for small business owners, we’ve found stories about businesses preparing for winter, tips for productivity, and retail trends. Read on! Restaurants face bleak winter during COVID-19…

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Over the past 12 months, there have been dramatic changes in the labor market, as the Covid-19 pandemic brought an end to a long period of job growth, among other dramatic effects. But looking forward to 2021 and beyond, what will that market look like? Will we see a return to previous trends, or something…

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When you’re looking at ways to improve your customer experience, of course you want to start by making sure that you’re not missing something that other competitors are offering. But you shouldn’t stop there. That’s just baseline thinking. What are things you can do differently, to stand out from the competition? Get beyond baseline thinking!

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What do brands like Coca-Cola, Apple, and Tiffany & Co. have in common? They are all iconic legacy brands that are beloved and recognizable on a global scale. For small businesses dreaming of getting on the same level, what can they start doing now to ensure they leave behind a lasting mark? Here are a…

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Great business leaders don’t merely reach their goals of achieving growth within an organization; they carry themselves in a way that garners the respect of those around them. By observing great leaders, we can gain a better understanding of what it takes to emulate their success. I’ve put together a list of 6 traits that…

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What’s Your Service Ritual? By Shep Hyken We all develop processes for various things in our business. Customer service is no exception. You may have a process for the customer experience, or maybe now is the perfect time to develop… Watch video 2021 Compliance Trends By ADP It’s hard work keeping your business in compliance…

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As 2020 winds down, entrepreneurs everywhere are reflecting back on the year in business. In between crossing off last-minute items from end-of-year checklists (like reviewing profit and loss statements and filing an annual report), they’re also making resolutions for 2021. While it’s easy to be motivated by the new beginnings each year holds, it’s a…

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