Did your business take out a loan as part of the Paycheck Protection Program (PPP) earlier this year? Are you eligible to obtain loan forgiveness? The U.S. Treasury Department and the Small Business Administration have put together an explanation of which businesses are eligible for loan forgiveness, and an application process. Learn about the legislation…

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How do you define the difference between a professional and an amateur? Is it about the nature of the work, about the status of a job…or is it about behavior? Professional behavior—professionalism—earns respect and trust, and creates a positive perception about you and your business. Learn more in this week’s video!

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Friday_Five_2015

How Are You Celebrating National Customer Service Week? By Shep Hyken The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s… Watch video Stay in Compliance with FLSA Requirements By…

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You’ve almost made it through another busy week in the small business world! Here are some of the things going on that you ought to know, including news for small businesses dealing with financial management during the pandemic, insights for small business owners looking to be more creative, and examples of business owners who’ve completed…

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Job_Interview_Questions_You_Should_Ask_Candidates

Job interview questions should help you to get to know the candidate and how they will fit in with your company. You want to know more about a person than just their skills and whether they meet the job requirements. You want to know if a candidate will fit in with your company’s culture and…

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Building_A_Strong_Banking_Relationship

Deciding where to do your business’s banking business is an important question, affecting many aspects of your daily operations, such as business loans, deposits, and cash management. What are the steps you need to take to find the right bank and build a strong banking relationship for your business? Here are a few tips you…

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All businesses must stay in compliance with the Fair Labor Standards Act, or FLSA. The ongoing Covid-19 pandemic has introduced a lot of changes that have impacted how employees are working. To help you keep up with what is required, the Department of Labor has issued guidance focused on issues like teleworking. Learn more about…

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The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s helpful to have this time to focus—or refocus—on this important topic. What really makes good customer service? What makes bad…

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Friday_Five_2015

The Easiest Customer Service Tip: Be Nice! By Shep Hyken It costs you nothing to be nice, and yet doing just that can lead to substantial benefits for your business! Even something small—a compliment, a show of respect, a polite gesture—can make… Watch video Answers to Common Questions About Face Masks in the Workplace By…

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Understanding_a_Financial_Statement

Your accounting will ultimately produce financial statements for your business. They are there to help you run the business, and effectively represent each decision you’ve made in the past to help you make decisions for the future. The financial statements accomplish this by translating everything into dollars and cents. But there are other benefits to…

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