4_Ways_To_Make_Your_Employees_Happy

Surprise & Delight…or Just Delight?

Perhaps you’ve heard of the concept of “Surprise & Delight” in customer service. But is it really such a good idea? I believe that the key focus should always be on delight. The time to surprise is when you can make a good situation even better, not trying to use a surprise to make up…

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Have You Considered Managed Payroll?

Managed payroll can be a key solution for businesses that are worried about keeping in compliance with wage and hour laws. Especially with ongoing changes to these laws, like new minimum salary thresholds for exemption from FLSA overtime rules, it can be difficult to keep up to date and all too easy to find yourself…

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Consultant’s Corner: Business Succession Agreements

Q: What do I need to know about Business Succession Agreements? Business succession planning refers to the planning for changing ownership of business interests. There is no one document that does effective business succession planning. You can research succession planning considerations through articles and information like the following examples, which explain that several coordinated documents are often required to…

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Friday_Five_2015

Friday 5 for June 7th, 2019

Are Your Customers Just Getting Used to Bad Service? By Shep Hyken Have your customers developed experiential calluses? Sometimes, customers stick with a business despite poor customer service because they’re simply used to it, and it’s easier to put up… Watch video Strive to Be Your Best Self By Fran Tarkenton Your business is like…

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Are You Looking to Hire Foreign Workers?

Does your business require employees with very specific skills, sometimes requiring you to look outside the United States for the right talent? It’s vitally important to stay compliant with all rules and regulations for hiring and employing foreign workers. Know what to do, from your initial contact with the Department of Labor to working with…

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Actively Finding Customers

Somewhere along the line, the process of gaining customers became more about attracting customers rather than actively finding them. “Build it and they will come” is an awesome ideal for small businesses, but there comes a point when you’ll need to get your hands dirty and seek out some customers on your own. So where…

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Strive to Be Your Best Self

Your business is like a family: You need to create a culture of respect that makes everyone want to be their best self. My dad created—to use a business term—a very special culture in my family. It was a culture of respect, transparency, and kindness, of openness to people as they are. We didn’t yell…

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Are Your Customers Just Getting Used to Bad Service?

Have your customers developed experiential calluses? Sometimes, customers stick with a business despite poor customer service because they’re simply used to it, and it’s easier to put up with the pain than to deal with the hassle of switching. That can work for a company in the short term, but ultimately, competitors will see opportunities,…

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Forming_A_General_Partnership

Consultant’s Corner: Forming a General Partnership

Question: I am ready to start a business with a partner. What steps should I take? You can review information for forming a General Partnership at state and legal websites; however, these are the general steps required for formation of this entity type: Choose a business name File a trade name Draft and sign a…

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Friday_Five_2015

Friday 5 for May 31st, 2019

Technology and Overtime Management By ADP Can technology help you better manage attendance and overtime? Make sure you’re prepared in advance of proposed FLSA changes that would make more workers eligible for overtime… Read more Leaders Define the Culture By Shep Hyken Leadership defines company culture. Employees look to leadership as role models, so the…

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