Posts by GoSmallBiz
Small Business in the News: February 24, 2021 Edition
We’re right in the middle of the latest round of PPP loans for small businesses, and one of the biggest stories of the week is a change to the program aimed straight at smaller businesses. Read about these updates, plus other news on the upcoming tax season, strategies for running your business in 2021, and…
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Friday 5 for February 19th, 2021
Great Customer Service on Main Street By Shep Hyken The way to create an excellent customer experience isn’t just to compare yourself to your direct competitors, but to the companies that provide the best service to your customers, no matter… Watch video Key Factors to Clear Communication By ADP In challenging times for business, communication…
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Small Business in the News: February 18, 2021 Edition
Many trends have accelerated in the past year, as small businesses have adapted to challenging times, and many of those adaptations seem likely to stick even when we return to a more normal environment. In this week’s top headlines, we’ve found some of the key trends to pay attention to, as well as other news…
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Friday 5 for February 12th, 2021
The Benefits of Hiring Boomerang Employees By Deborah Sweeney Traditionally, the idea of returning to a former job has not always been looked upon kindly. It was considered taboo for employers to rehire former employees for many years. The mentality… Read article Do You Share Reviews with Your Team? By Shep Hyken We talked last week about…
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Small Business in the News: February 11, 2021 Edition
We’ve learned a lot in the past year, as the pandemic forced business owners to adapt quickly to extreme situations and rapidly changing circumstances. After nearly a full year, we’re seeing clear trends emerging, including remote work and a preference for DIY. Read this week’s top articles for small business owners for news, trends, and…
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Friday 5 for February 5th, 2021
Stories Sell By Shep Hyken When customers are looking at different products or services and trying to make a decision, a compelling story can be the critical factor that sets one option above the others. As… Watch video Keys to Real Employee Engagement By ADP Employee engagement needs to be more than just a buzzword.…
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Small Business in the News: February 3, 2021 Edition
What’s working for small business owners in the early weeks of 2021? We’ve gathered some of the latest news and trends to bring insights into what small businesses are doing to survive and succeed in tough times, including digital advertising, leadership, payment processing, and more. New Data Shows What’s Working for Local Small Businesses on…
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Friday 5 for January 29th, 2021
Building Customer Loyalty in a Touchless Economy By Shep Hyken Every business should be thinking about how to get customers to come back. Building customer loyalty is the surest road to a successful business. But actually getting there is a long process, with… Watch video Covid-19 Compliance for 2021 By ADP Over the past year,…
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Small Business in the News: January 27, 2021 Edition
What options for financial relief do small businesses have as the Covid pandemic hits the one-year mark? The new round of PPP loans is currently ongoing, while other struggling businesses have been saved by unexpected sources. We’ve got these and other important news, trends, and analysis for small business! More Than 60,000 PPP2 Loans Approved…
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Friday 5 for January 22nd, 2021
Heroes of Customer Service By Shep Hyken Some people in customer service are real heroes. They give to others, and do for others, because that’s who they are, and they do it with no expectation of return. They take the extra time… Watch video Communicating in the New Normal By ADP Our “new normal” has…
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