Friday_Five_2015

Friday 5 for June 7th, 2019

Are Your Customers Just Getting Used to Bad Service? By Shep Hyken Have your customers developed experiential calluses? Sometimes, customers stick with a business despite poor customer service because they’re simply used to it, and it’s easier to put up… Watch video Strive to Be Your Best Self By Fran Tarkenton Your business is like…

Read More

Are You Looking to Hire Foreign Workers?

Does your business require employees with very specific skills, sometimes requiring you to look outside the United States for the right talent? It’s vitally important to stay compliant with all rules and regulations for hiring and employing foreign workers. Know what to do, from your initial contact with the Department of Labor to working with…

Read More

Actively Finding Customers

Somewhere along the line, the process of gaining customers became more about attracting customers rather than actively finding them. “Build it and they will come” is an awesome ideal for small businesses, but there comes a point when you’ll need to get your hands dirty and seek out some customers on your own. So where…

Read More

Strive to Be Your Best Self

Your business is like a family: You need to create a culture of respect that makes everyone want to be their best self. My dad created—to use a business term—a very special culture in my family. It was a culture of respect, transparency, and kindness, of openness to people as they are. We didn’t yell…

Read More

Are Your Customers Just Getting Used to Bad Service?

Have your customers developed experiential calluses? Sometimes, customers stick with a business despite poor customer service because they’re simply used to it, and it’s easier to put up with the pain than to deal with the hassle of switching. That can work for a company in the short term, but ultimately, competitors will see opportunities,…

Read More
Forming_A_General_Partnership

Consultant’s Corner: Forming a General Partnership

Question: I am ready to start a business with a partner. What steps should I take? You can review information for forming a General Partnership at state and legal websites; however, these are the general steps required for formation of this entity type: Choose a business name File a trade name Draft and sign a…

Read More
Friday_Five_2015

Friday 5 for May 31st, 2019

Technology and Overtime Management By ADP Can technology help you better manage attendance and overtime? Make sure you’re prepared in advance of proposed FLSA changes that would make more workers eligible for overtime… Read more Leaders Define the Culture By Shep Hyken Leadership defines company culture. Employees look to leadership as role models, so the…

Read More

Technology and Overtime Management

Proposed changes to FLSA mean that more employees will become eligible for overtime, as the minimum yearly salary for exemptions goes up to $35,308. What does this mean for you and your business? What can you do with technology to help your business better prepare for and handle these—and any other—changes? Learn more about overtime…

Read More

Leaders Define the Culture

Leadership defines company culture. Employees look to leadership as role models, so the way leadership treats customers affects how employees will treat customers, too. So if you’re a leader, at any level, in your business, it’s your responsibility to set the standard for how you want your people to act. In this week’s video, I…

Read More
Startup_Dont_Forget_These_4_Groups

Startup? Don’t Forget These 4 Areas

The final phase of starting a new business involves several administrative matters. With the business entity formed and registered, the physical facility ready, the new business owner must address outside professional support: banking, insurances, accounting and tax systems, and staffing. Some of these administrative elements significantly impact the financial health and management efficiency of the…

Read More