Sometimes You Just Know the Right Thing to Do

It’s easy to train people on the basics of delivering good customer service. But sometimes the best opportunities arise where an employee can do something not because it’s expected, because it’s what they’ve been trained to do, but rather because it’s intuitively the right thing to do. Doing something because you want to do it, […]

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Episode 3: Do It Anyway, with Doug Grady

On this episode of the GoSmallBiz Podcast, we’re joined by Doug Grady—entrepreneur, speaker, and coach who has been studying and teaching the pathways to personal potential for over 20 years. Doug is the author of The Ripple Effect, and his companies, writings, trainings, and music are designed with one purpose: to help people reach their […]

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Friday 5 for October 19th, 2018

Book Review: The Convenience Revolution, by Shep Hyken By Edwin Bevens Convenience, and minimizing resistance (friction), is the subject of Shep Hyken’s newest book, The Convenience Revolution. People love convenience. If you’re ever wondering what’s going to… Read article Take Smarter Risks By ADP If you don’t ever take any risks, you won’t get anywhere. But […]

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Book Review: The Convenience Revolution, by Shep Hyken

People love convenience. If you’re ever wondering what’s going to happen in a given situation, the path of least resistance is often your best bet. Convenience, and minimizing resistance (friction), is the subject of Shep Hyken’s newest book, The Convenience Revolution. We also reviewed Shep’s previous book, Be Amazing or Go Home, which presented habits […]

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Invest in Your Career and Your Family

Invest yourself fully and honestly in both your career and your family. Give yourself a test. Are you ever too busy to return a phone call from a family member, an employee, a customer, a vendor? Do you delay answering e-mails as long as you possibly can or maybe forever? Do you habitually put off […]

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Take Smarter Risks

If you don’t ever take any risks, you won’t get anywhere. But you also can’t take too many risks, acting too rashly. Every small business owner needs to take a smart approach to taking risks, balancing the potential benefits with the potential costs, both of taking action and not taking action. By building a thorough […]

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How’s the Coffee at Your Work?

I’ve heard all kinds of ideas of little perks that you can offer employees to show that you care about them. Some are small, some are actually huge! But a very simple thing you can look at to get a glimpse of how your company treats its employees is to look at the coffee machine. […]

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Friday 5 for October 12th, 2018

Do Your Employees Get the Rock Star Treatment? By Shep Hyken I love the idea of treating your employees like rock stars, creating more engaged employees who will never want to leave your company. Watch this week’s video for more on the employee rock star treatment… Watch video Have You Implemented Sexual Harassment Policies? By […]

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