How to Deliver Bad News

Bad new is an unavoidable part of life. It’s going to happen. Your business is going to have to deliver bad news to a customer at some point. Maybe you’re increasing prices, or a particular service or product is going away. So how do you deliver that bad news? If you take the right steps,…

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Consultant’s Corner: Filing a Patent

Question: I’d like to file a patent. How do I perform a patent search and complete the process of filing a patent? Patent Basics A patent for a product or business process invention is the grant of a property right to the inventor. Patent protection prevents others from using a product or business process invention…

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Friday 5 for June 28th, 2019

Are the Right People in Your Culture? By Fran Tarkenton What kind of culture do you want to have in your workplace? Your culture will depend in large part on the people who are part of your business. During my time in the NFL, I saw this first… Read article Always Go the Extra Inch…

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How Big is the Market?

One of the key questions that any investor or lender is going to ask you is how big your market is. Market size is an important factor in the long-term success of a business. The main issue at stake is how many potential customers are out there who might be interested in buying your product or service.…

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Are the Right People in Your Culture?

What kind of culture do you want to have in your workplace? Your culture will depend in large part on the people who are part of your business. During my time in the NFL, I saw this first hand. On game day in our locker room, if we had 39 All Pros and one total…

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Always Go the Extra Inch in Customer Service

Have you ever experienced lazy customer service? It’s one thing when someone makes an over-the-top extravagant request that can’t be met, but what about when it’s something small that takes little or no extra effort? Sure, it’s not a requirement, but one of the best ways to show appreciation to a customer is to give…

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How to Save Money with Ancillary Benefits

Offering additional benefits can be a valuable way to retain your talented employees and attract top job candidates, but have you considered ways that adding ancillary benefits could actually help you save money? Benefits like dental, vision, and disability insurance might initially seem like big expenses on top of your health insurance plan, but they…

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Friday_Five_2015

Friday 5 for June 21st, 2019

Is It Time to Incorporate in Another State? By Deborah Sweeney Some businesses use the summer months to kick back and relax after all their hard work in Q1. Others spend these laidback months strategizing their initiatives for the remaining year. For some… Read article Your Customer Experience Goes Beyond Customer Service By Shep Hyken…

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Don’t Shoot the Messenger!

In 1989, the 101st Congress passed what is popularly called the Whistleblower Protection Act, designed to encourage federal workers to report violations of law or regulations, gross mismanagement, waste of funds, abuse of authority, or dangers to health or safety in the federal agencies in which they work. The act protects whistleblowers against retaliation for…

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