Friday_Five_2015

Friday 5 for July 19th, 2019

What to Do with an Angry Customer When It’s Not Your Fault By Shep Hyken                                    What do you do when a customer is upset about something that’s out of your control? It’s one thing when a customer is mad about something you did; you can go to work fixing it. But when… Watch video Follow…

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How to Keep the Office Movin’ and Shakin’ During Slow Times

One of the best ways to gain one more customer is to keep your employees happy: your people who deal directly with the people. And sometimes, sales get slow and morale begins to droop. Or it goes the opposite, and everyone is go-go-go and can’t stop for a break with so much on their plates to address (tax season anyone?).…

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Don’t Disown Your Failures

In 18 seasons with the NFL, I won more than I lost. But, like everyone else who plays professional football, I lost a lot. In far more years as an entrepreneur, I’ve achieved plenty of successes. Behind every one of them was a failure. Often more than one. Some of the failures were altogether mine,…

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Follow Best Practices, Not Fads

Are you implementing HR best practices, or are you following passing fads and trends? Are you even sure which is which? “Talent management” is one of the biggest concerns among businesses of all sizes, as business owners and CEOs look for ways to modernize their workforce. It’s important to identify the best strategies to put…

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Motivating_Sales_People

Consultant’s Corner: Motivating Salespeople

Question: We are a base pay + commission compensation company that has been in business 5 years. What is an effective way of motivating employees to understand that they are not cost effective until they generate 5 times their pay? While it is important for workers to experience transparency in their company and understand where…

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Friday_Five_2015

Friday 5 for July 12th, 2019

The Power of Small Business Team Players By Deborah Sweeney                                       One of my favorite parts of watching any sporting event, from the Olympics to my son’s high school soccer games, is seeing how everyone comes together as team players. I’m a big believer… Read article How to Deliver Bad News By Shep Hyken Bad new…

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What to Know Before You Implement Biometrics

Businesses using biometrics is no longer just for the movies. As many as 40 percent of businesses say they plan to use some form of biometric technology, whether for security, cost reduction, or any other reason. These technologies can range from scanning fingerprints to facial geometry, and businesses are using this data for everything from…

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The Power of Small Business Team Players

This weekend, the United States women’s soccer team defeated the Netherlands and won the Women’s World Cup final. This is the fourth time the U.S. women’s soccer team has won the World Cup, the first team to reach three consecutive finals. One of my favorite parts of watching any sporting event, from the Olympics to…

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Belief and Action Equals Passion

I believe that if you’re going to do something, you have to really commit to it. Whatever you do, give it the best of yourself, not just “enough.” A big part of that commitment is having great passion for whatever it is you’re doing. If you look around at the people giving business advice, you’ll…

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