How Exit Interviews Can Increase Retention

Keeping your talented employees is a vital task for a business—in 2018, the ratio of hires to job openings reached an all-time low, as businesses struggle to find the right people. So how can you find ways to improve employee retention? That’s where exit interviews come in. Yes, an exit interview means an employee is…

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The One-Question Customer Survey

Getting feedback from your customers is an invaluable way to learn about how you’re really doing. But how do you actually get customers to respond to surveys? It comes down to two things: Simplicity and Speed. If you can design a survey that is easy to respond to and promise customers that you won’t take…

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Consultant’s Corner: Loans from Family Members

Q. What is the lowest annual interest rate allowed by the IRS on a loan from a family member? The tax rules governing below-market and related-party loans are complex, with a number of exceptions. To understand all of the tax implications, you should consult your tax adviser or CPA before you enter into or renegotiate…

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Friday 5 for March 22nd, 2019

A Promise to Your Customers By Shep Hyken What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs… Watch video Finding Your Confidence By Fran Tarkenton We might like to…

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Watch Out for Wage Discrimination

Federal and state laws in the United States are designed to prevent gender wage discrimination. But studies find that a substantial wage gap still exists: 18.1%, according to Forbes. These gaps don’t come into being all at once; they tend to build up over time. So to keep your business one that offers fair, equal…

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Enlist Vendors for Marketing Help

As a small business owner, you’re always looking for an edge. When it comes to marketing, you look for efficiency and effectiveness—whatever will bring you the highest return on investment. There’s one area where many businesses don’t think to look, though: vendors. Getting marketing help from your vendors can dramatically help your business and bring…

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A Promise to Your Customers

What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs his practice. On his website, he has a section labeled “My Personal Promise to You,” addressed to his patients. It’s…

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Finding Your Confidence

We might like to believe otherwise, but the reality is that things don’t always go smoothly. Whether you’re just starting out, or have been in business for decades, no matter how successful you are or what you do, there are surprises waiting around the corner, obstacles for you to overcome, and problems to solve. So…

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Consultant’s Corner: How Much Does It Cost to Replace an Employee?

Q. How do I calculate the cost of replacing an employee? Employee turnover is the attrition of employees through voluntary or involuntary terminations. Employee turnover results in costs (internal and outside services) to the employer, including those for employee separation/departure, lost productivity, recruiting and hiring replacement employees, orientation and training of new employees, etc. While…

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Friday 5 for March 15th, 2019

Beyond Women’s History Month: Keeping the Conversation Going for Women Entrepreneurs By Deborah Sweeney March is Women’s History Month, a celebration of great women who made courageous strides forward and paved the way for the next generation. I can’t wait to read more about inspiring female entrepreneurs… Read article Are You Taking Advantage of the…

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