Paid Family Leave Requirements

While there are no federal legal requirements for paid family leave, several states already have laws on the books, some have laws that will go into effect in the next few years, and many other states are considering passing laws. And each law has different wage replacements rates, length of family leave, and funding mechanisms.…

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Success is Not an Accident

One of the many lessons I learned playing football that has completely translated into my life in business is that success doesn’t happen by accident; it takes a lot of hard work. Every player on the team has to work hard and learn all the fundamentals, the blocking and tackling, catching, reading a defense. And…

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The Art of Friendly Networking

If you can recall being on the playground, meeting a new playmate on a jungle gym, and being able to make an instant friend on the spot as a child, you can understand the appeal of networking in a business sense with those already close to the heart. Just as easy as it was to…

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Consultant’s Corner: Resources for Measuring Customer Service

Q. I’m looking for ways to measure my customer service. What do I need to look for, and where should I look? A. Managing and measuring customer service varies by type of business products and services and can include counting customer calls and inquiries, measuring response time, customer surveys, improving written customer policies and procedures, product…

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Friday_Five_2015

Friday 5 for July 26th, 2019

Think Like a Customer By Shep Hyken Are you really able to understand things from your customer’s perspective? It’s one thing to say, “Walk a mile in your customer’s shoes.” But sometimes, even when we’re trying to think like a customer… Watch video The True Cost of Hiring By ADP Do you know how much…

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Essential_Elelments_of_a_Business_Plan

4 Essential Elements of a Business Plan

A well thought out business plan is critical to the success of any new venture. The business plan not only identifies the goals of your business, but it also will outline the plans to execute those goals. It tells you both where you want to go as well as how you are planning to get…

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Innovation Builds on the Past

For a solid example of true innovation, we can do no better than to turn to the most prolific innovator in American history, Thomas Alva Edison, who was awarded a record 1,093 U.S. patents, including patents for electric lighting and the phonograph. As creative as he was, Edison readily admitted to making mistakes, but he…

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The True Cost of Hiring

Do you know how much a new employee will cost your business? Not just the salary—the full, true cost. To know the actual cost of hiring, you need to factor in benefits, training costs, and even the costs of the hiring process itself. For a business to succeed, it needs to have accurate information, including…

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Think Like a Customer

Are you really able to understand things from your customer’s perspective? It’s one thing to say, “Walk a mile in your customer’s shoes.” But sometimes, even when we’re trying to think like a customer, we find it too difficult to forget all the things we know from the inside. We know things about the company…

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Consultant’s Corner: Contingency Plans for Sole Proprietors

Q. I’m starting a sole proprietor service business. Until the business grows to the point where I can afford an employee, I’ll be doing everything myself. How should I respond if a prospective client asks what will happen if something happens to me and I’m unable to do the work for any reason? The response…

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