Friday_Five_2015

Friday 5 for March 29th, 2019

The One-Question Customer Survey By Shep Hyken Getting feedback from your customers is an invaluable way to learn about how you’re really doing. But how do you actually get customers to respond to surveys? It comes down to two things… Watch video How Exit Interviews Can Increase Retention By ADP Keeping your talented employees is…

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4 Reasons to Love Complaints

We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As much as this type of person may annoy you personally, small business owners should love the complainer. In fact, embracing…

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Building_A_Team_Through_Shared_Goals

Building a Team Through Shared Goals

For any business to succeed, you have to build a team that works together. That team includes you as the business owner, any employees you have, your vendors, your partners—everyone who is part of running your business. When it comes to building that team, although talent is important, a cohesive group that sticks together is…

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How Exit Interviews Can Increase Retention

Keeping your talented employees is a vital task for a business—in 2018, the ratio of hires to job openings reached an all-time low, as businesses struggle to find the right people. So how can you find ways to improve employee retention? That’s where exit interviews come in. Yes, an exit interview means an employee is…

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The One-Question Customer Survey

Getting feedback from your customers is an invaluable way to learn about how you’re really doing. But how do you actually get customers to respond to surveys? It comes down to two things: Simplicity and Speed. If you can design a survey that is easy to respond to and promise customers that you won’t take…

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Consultant’s Corner: Loans from Family Members

Q. What is the lowest annual interest rate allowed by the IRS on a loan from a family member? The tax rules governing below-market and related-party loans are complex, with a number of exceptions. To understand all of the tax implications, you should consult your tax adviser or CPA before you enter into or renegotiate…

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Friday_Five_2015

Friday 5 for March 22nd, 2019

A Promise to Your Customers By Shep Hyken What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs… Watch video Finding Your Confidence By Fran Tarkenton We might like to…

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Watch Out for Wage Discrimination

Federal and state laws in the United States are designed to prevent gender wage discrimination. But studies find that a substantial wage gap still exists: 18.1%, according to Forbes. These gaps don’t come into being all at once; they tend to build up over time. So to keep your business one that offers fair, equal…

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Enlist_Vendors_for_Marketing_Help

Enlist Vendors for Marketing Help

As a small business owner, you’re always looking for an edge. When it comes to marketing, you look for efficiency and effectiveness—whatever will bring you the highest return on investment. There’s one area where many businesses don’t think to look, though: vendors. Getting marketing help from your vendors can dramatically help your business and bring…

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A Promise to Your Customers

What personal promises are you making to your customers? I talked about my friend, Dr. Neil Baum, in a recent video. There’s another great lesson we can learn about business from the way he runs his practice. On his website, he has a section labeled “My Personal Promise to You,” addressed to his patients. It’s…

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